"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"All good... Shipiing et al"
"It was so amazing I will shop Again"
“Hello Tyinesha,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad”
"Website easy to navigate and excellent sales and prices "
“Hello Suzanne,
Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad”
"I love the shoes and boots I have purchased, and received a ton of compliments on the JustFab lavender trench/rain coat. Sizes are more standard, but I still had to return most of the clothing I purchased due to size differences. Returns are odd: I only received $1.48 in refunds, with $21.47 in store credit for two returns totaling over $100. I have only seen a couple of NEW items in the 3 months I have been shopping the JustFab site, not enough to justify a $40/month commitment on my credit card. (Yes, this affects your credit rating!). Even though I am constantly checking on new items, and am a “VIP “ with priority notification of products, it seems the good colors and sizes are immediately out of stock. Additionally, there is an abundance of items that were top fashion 2-3 years ago. I have found several extremely similar items (both in quality and style) on other websites, including Walmart and Amazon, for less, without the monthly obligation. Overall, this is a great idea, however, because of the issues I have described, I will most likely not continue my membership."
“Hello Marcie,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark”
"I found out about Justfab on Instagram. I hade bought shoes several times and I’m always pleased. They are good quality and fit perfectly. Always arrive pretty fast and the customer service is amazing.
I would only have a recommendation.
That they give you a period of time to change your order before you make it. "
“Hello Adriana,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth”
"Fast Service to shipping my orden "
“Hello Marilyn,
Thank you for your review. We are happy to hear that you are happy with our product and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark”
"website is easy to use and fast check out"
“Hello Eve,
We are glad you are enjoying our website! We always like hearing from our members. We are excited for you to receive your first order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!
Best,
Zeth”
"Excelente muy buena lA RECOMIENDO "
“Hola Bárbara,
Gracias por tu reseña. Nos alegra saber que está satisfecho con nuestro servicio. Gracias por compartir esto con otros. ¡Mantente increíble!
Atentamente,
Clark”
"The shoes be looking lovely on me"
“Hello Angela,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
”
"great, super fast and super easy"
“Hello Noelia,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad”
"I’ve gotten about 10 pairs of their boots/shoes and some are great and seem like good quality and others fall apart on first wear. It’s a gamble "
“Hello Rebecca,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address your concern in our best effort. Our Member Services team will email you shortly.
Best,
Bella”
"I give it 4 stars because I do like the selections of shoes and I find the styles very, very nice! However, even though my card is charged if I don't skip the month, why is it that I have to pay when I order. I'm guessing it's for shipping perhaps, but still. "
“Hi Tonya,
Thanks for your effort in writing a review! It's wonderful to know that you are satisfied with our styles and selections. We will be emailing you right away for assistance.
Best,
Cathy”
"Good customer service good excellent job"
“Hello Kerry,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a fabulous day!
Best,
Renz”
"I love JustFab for so many reasons. The quality of the shoes, boots, and clothing is great. The selection makes it hard to choose just one pair. I've been a customer for a lot of years and my closet is mainly full of shoes and boots, mostly boots. I love boot season!! Even though their footwear is made from "vegan" materials, no one has ever realized this, always thinking they were leather or suede. Their shipping is super fast. Their fit of footwear and clothing is so true to size that there is little to no returns in the 10 or more years I've been shopping with them. If there has been a reason to return, it's done so easy and quick that it's never an inconvenience. Their polite and knowledgeable customer service rates 5 stars. This is the best online store I have ever shopped and I will continue to do so for as long as I am wearing boots, heels and great clothes!!"
“Hi Trish,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered. Thank you, Trish!
Best,
Cathy”
"My experience with JustFab was JUST Fine….almost like surfing the web when suddenly CLOTHES…SHOES… & you stop in and take a closer look …. And BAM "
“Hello Laura,
Thank you for your positive review and for sharing this with others. It was great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
”
A rep from JustFab, Daniel.M, has responded:
“Hello Joyce,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Daniel
”