"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"I have been a customer for several years now and I have never had to send any items back. Every item that I purchased has been true to size. Thank you JustFab!
"
"So I wrote a review a few days ago, on the 8th to be exact, and the matter was taken care of so good job for that. HOWEVER, I am STILL WAITING on my package that was sent in two shipments, from two different locations. Normally I wouldn't have an issue with that except shipment #2 is FREAKING LOST and JustFab nor it's associates are properly equipped to handle the situation. As a customer I shouldn't have to explain how shipping works!!! It has been sitting in label created for 7 BUSINESS days not including the weekend!!! It's currently in label created!!! How do I KNOW the package is lost? Because I work in freaking shipping!!!! Nothing sits in label created that long if it's picked up and makes it to the facility!! I shouldn't have to wait 14days for my package to NOT show up before JustFab does something about it. I shouldn't have to argue with a customer service rep because she doesn't have the tools or skills to properly assist me or the knowledge to even know what she is talking about. I don't understand how a 20 minutes, 30 tops, conversation turned into a back a forth match and almost an hour wasted of my time!!
I'm not sure if I'll order after this. God forbid my next order gets lost as well and have to wait 14days for it not to show before I can get a resolution. Then have to wait for the replacement...
No thank. I'll pass."
“Hi Alicia,
We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy”
"Easy order, fast delivery, good quality "
“Hello Anahit,
We appreciate your feedback about the quality of our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth”
"I only can say good things about my experience with JustFab everything that I ordered came on time I recommend ."
“Hello Karla,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad”
"I love the styles and deals they always have "
“Hello María,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth”
"Everything wonderful, i love everything i have bought. everything arrives on time. I recommend it"
“Hello Yatnira,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad”
"Love shoes, and it was a great deal too."
“Hello Jacqueline,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad”
"Love All of Clothes they are fantastic
"
“Hello Marzell,
Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad”
"The website is hard to navigate as it doesn’t allow you to view everything on the screen. When I got my purchase confirmation the amounts were wrong. Instead of showing the total as $46.70, it showed as $.467000000. Not sure what is going on but it would be nice if it was fixed. Also it would have been nice if they had let me know the shipping may be delayed before I placed my order instead of waiting to let me know after I placed my order. "
“Hi Tanya,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy”
"Surprisingly, I was looking for a new pair of combat boots for this winter and ended getting a great deal on two pairs! I am waiting on my shoes now and will continue ordering after this. Ladies, treat yourselves! You deserve it "
“Hi Jen,
Thanks for giving us a 5-star rating! We are so excited for you to receive your order!
Best,
Cathy”
"Fabulous! Everything is just what I order "
“Hi Angela,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy”
"I love my new boots. I definitely recommend "
“Hi Joslynn,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy”
"Very good experience. Good prices. Excellent choices.
"
“Hi Ellen,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Cathy”
"I love that member credits can now be used towards sale items. I'm exited about the arrival of my package. "
“Hello Nekeesha,
Thank you for taking the time to share your awesome shopping experience with others! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!
Best regards,
Chad”
"I love JustFab ! My Family loves this company as well ."
“Hello Jacqueline,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a Fabulous day!
JustFab Member Services
”
A rep from JustFab, Samar B., has responded:
“
Hello Betty,
Thank you for your positive review and for sharing this with others that you love our product and sizing. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
”