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202,294 reviews
4.42 / 5
Shopping  •  Apparel  •  Footwear



Full Rating Profile + -

Product & services pricing
4.01/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.80/5
Customer service:
3.66/5
Return/Replacement policy:
3.80/5
Featured Review


Verified
5/5

2021-12-06

Excellent product

"Expediant shipping quality product"

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Rep reply posted 2021-12-06
A rep from JustFab, Samar B., has responded:

“Hi Dana,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy”


Verified
5/5

2021-12-05

Easy and fast!

"I love how the process was easy to figure out and my order was shipped in a timely matter. "

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Rep reply posted 2021-12-06
A rep from JustFab, Samar B., has responded:

“Hello Kerrie,

We are happy that we were able to help you have an easy shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!

Best,
Jane


Verified
5/5

2021-12-05

Love it!!!

"Very easy shopping and love the prices"

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Rep reply posted 2021-12-06
A rep from JustFab, Samar B., has responded:

“Hello Elishs,

Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!

Best regards,
Chad”


Verified
5/5

2021-12-04

CBD Capsules

"Taking for sleep assistance.
"

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Rep reply posted 2021-12-05
A rep from JustFab, Samar B., has responded:

“Hello Diane,

Thank you for giving JustFab positive feedback! Have a fabulous day!

Best,
Jane


Verified
1/5

2021-12-04

Very disappointed

"Horrible we will see if they make good on purchasing I made sorry."


Rep reply posted 2021-12-05
A rep from JustFab, Samar B., has responded:

“Hello Mrs. Barbara,

Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane


Verified
5/5

2021-12-04

Beautiful choices

"I went in thinking do I really want to do this and after looking at almost every shoe and boot available I walked away a vip after saving something like over 375 dollars on 5 pairs of boots and sneakers and only spending $65! I’m hooked now! "

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Rep reply posted 2021-12-04
A rep from JustFab, Samar B., has responded:

“Hello Jackie,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle ”


Verified
2/5

2017-11-06

Superb to HORRIBLE

"The styles are so cute, easy ordering, website is easy to navigate through super happy so far 2017. Flash to 2021 horrible on the website i am at 2 different levels and can't get free shipping and clothes are full price now (only on the check out page) quality of clothes has diminished drastically. Definitely not worth full price or vip price. The styles lately are...ugh. this is my last order because my items were out for delivery today (12-3-21) an hour later they were not coming until 12-11-21. Another 8 days...how when it was already out for delivery? "

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Rep reply posted 2017-11-08
A rep from JustFab, , has responded:

“Hello Jessica,

Thank you for sharing your awesome feedback. We're glad to hear that you're satisfied with your purchase. Hope you have a Fabulous day!

Love,
Rae”


Verified
5/5

2021-12-03

Miss. Bridget Terrell

"Great prices! I'm hooked!
"

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Rep reply posted 2021-12-04
A rep from JustFab, Samar B., has responded:

“Hello Bridget,

Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth”


Verified
1/5

2016-05-05

Ok..

"**** customer service. Bad communication skills especially the ladies. SCAM !! "


Rep reply posted 2016-05-10
A rep from JustFab, , has responded:

“Hello Shobha,

We truly apologize if the item you received did not meet your expectations! Your feedback is important and we would like to make things right. A member of our member service team will be in touch within 48 hours to resolve your issue.

JustFab Member Services”


Verified
4/5

2021-12-03

Just Fab

"Easy to use. But I feel like I have to wait awhile to find styles that suit me. "

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Rep reply posted 2021-12-04
A rep from JustFab, Samar B., has responded:

“Hello Beth,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle ”


Verified
5/5

2021-12-03

Easy

"It was easy to go through "

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Rep reply posted 2021-12-04
A rep from JustFab, Samar B., has responded:

“Hello Cambri,

Thank you for sharing your great experience navigating the website! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!

Best,
Nelle ”


Verified
5/5

2021-12-03

Love them

"JustFab has excellent customer service. Whenever I have an issue, someone is able to help me immediately and they usually expedite shipping when that happens"

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Rep reply posted 2021-12-03
A rep from JustFab, Samar B., has responded:

“Hello Jessica,

Wow! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, affordable, and high-quality products for our valued members like you!

Best,
Nelle ”


Verified
3/5

2021-12-02

Great shoes

"I signed up because of the deals and sales. I wish I got a confirmation email after my order was placed. More transparency would be great."


Rep reply posted 2021-12-03
A rep from JustFab, Samar B., has responded:

“Hi Leticia,

We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy”


Verified
5/5

2021-12-02

Price and style is awesome

"Still looking for my shoes to arrive. Super excited. Can't wait"

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Rep reply posted 2021-12-03
A rep from JustFab, Samar B., has responded:

“Hello Sherry,

Great! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!

Best,
Nelle ”


Verified
5/5

2021-12-02

Excellent

"Love the boots. Would buy more"

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Rep reply posted 2021-12-03
A rep from JustFab, Samar B., has responded:

“Hello Tonya,

Amazing! Thank you so much for your wonderful feedback! We appreciate your time to share how satisfied you are shopping with us. We hope that you'll enjoy your purchase and thank you for choosing Fabletics.

Best,
Nelle ”