"I have bought many shoes and have loved every pair. All fit as expected and have always arrived early. Started buying clothes and they are just a great as the shoes. Fit as expected and love them"
"It was good couldn't find what I wanted."
"Sounded like a good idea but every pair of shoes I buy hurts and the clothes are getting cheaper and cheaper.
One skirt I sent back immediately as it was an embarrasment! It was just a piece of fabric with elastic around the waist.
As soon as I use up my pending credit (from returns) I plan to quit completely.
"
“Hello Lorraine,
Thank you for sharing your feedback regarding our products and our styles. We will contact you within 48 hours for further assistance.
Best,
Nelle”
"AFTER ordering my boots,I learned I “HAVE TO BELONG TO A MONTHLY CLUB” and money will be taken out of my credit card. Disgusting trickery. "
“Hello Mary,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
”
"The shoes are very beautiful and of good quality."
“Hello Karina,
Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad”
"It was hard to choose what i wanted from the little selecion it had to choose from."
“Hi Maribel,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the availability of your preferred style. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy”
"Good prices and good value "
“Hello Thomas,
Amazing! Thank you so much for your wonderful feedback! We appreciate your time to share how satisfied you are shopping with us. We hope that you'll enjoy your purchase and thank you for choosing us.
Best,
Nelle ”
"Great price, great quality."
“Hello Mary,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle ”
"I love just fab they have so many different varieties of shoes to choose from they have awesome sales VIP is the greatest And when you need help customer support always there"
“Hi Katrina,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy”
"I love the choices and the easy way to get around the website. Never a problem ordering and getting my confirmations "
“Hello Valerie,
We are happy that we were able to help you have an easy shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Jane”
"First time I Oder was on time. I am getting points when I order and Discounts which is wonderful as a VIP "
“Hello Edna,
Thank you for sharing your wonderful experience with us! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth”
"Answered all my questions and was able to go above and beyond for me."
“Hello Jessica,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth”
"I chatted in with a CS agent about how to use my member credit for the first time - this CS agent kindly added my credit to my current order of already discounted items. My order total was then $1.58! Great!
**Two days later I get an overdraft notification on my bank - my transaction with Justfab went from $1.58 back up to $47!!! Illegally, after I had already agreed upon the price and checked out, and been charged the dollar left over from the credit applied by the agent - they CHANGED the price so I had to pay in full- removing my credit from my order so I had to spend more.**
This is super shady and ILLEGAL- I should have been notified FIRST before charging my card more than stated so I could AGREE or DISAGREE to pay this price. Spoiler : I would not have agreed.
If the agent knew this was going to happen - SHADY. If they DIDN'T know it was going to happen and they thought they were doing the right thing but the JustFab payment system does what it wants anyway, causing me to be charged full price - STILL SHADY. Figure it out. Left the VIP membership for another shoe place and will not be back. They did not offer to credit the overdraft fee they caused. "
“Hello Chelsea,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced while paying for your order! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
”
"The sweater and the shirt I couldn't pass up. I love how the boots has low heels. Cute and low just the way I love it."
“Hello Naomi,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth”
"I’ve been waiting forever for my shoes they keep switching the date "
“Hello Klyn,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
”
"The service was prompt and the shoes fit perfectly nice brands"
“Hello Mispah,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle ”
A rep from JustFab, Samar B., has responded:
“Hello Juliana,
Thank you for writing a review! We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad”