ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2019-09-15

Fast shipping and great product

"The mirror is a perfect match for the sink. Love it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-09-15

Delta shower only valve

"Very easy online ordering process, simple website, quick delivery, good packaging, and all around good process. Will order here again if I need more remodeling parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-09-15

Great transaction

"Piece came on time in excellent condition, driver let us inspect everything and KB Authority kept good communication about everything. I would shop through KB Authority again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

4/5

2019-09-14

Second time's a charm

"Unfortunately my package came damaged from UPS they showed me great integrity to replace it in a a timely fashion thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-09-12

Thank you!!

"Got a nice set of faucets and a showerhead for my bathroom. I really liked them and my bathroom is looking really great after installing them. Thank you!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-09-10

excellent product and service!

"The shower doors that I got installed in my bathroom is top-notch in quality and the doors made my bathroom look more royal and beautiful. The product and fitting price was even affordable. Hats off to the amazing website for providing such an excellent product and service!"

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2019-09-09

wrong item shipped

"Ur online ordering server is no good...The processing pop up window came up with a small wheel turning
round & round, I went to the bath room and when I returned the wheel was still turning, so I canceled
the order with no receipt and back to ordering screen...I found out 10+ days later the order was placed
after I have placed another order...So now I have two 17t deltas both are chrome...I have requested a RMA
5 days ago and not heard a word from u...So I am still waiting for my RMA...Not Happy
"


5/5

2019-09-09

Order fulfilled rapidly

"Great Experience. Will continue to use as a source for our company."


5/5

2019-09-06

5 stars for the service!

"I bought a bathtub along with a set of 3 tub fillers from this place and got it delivered to my home before expected. The packaging was safe and the product looks great in my bathroom. 5 stars for the service! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-09-04

Love this website!!

"I bought a TUBULAR GOOSENECK SPOUT Faucet from KBAuthority. The installation was simple and the product was accurate to what is described in the website. I love this faucet, it goes really well with my modern kitchen look. "

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2019-08-30

AWFUL!

"Worst experience ever, placed my order on the 16th of May, was told by the sales and customer service representatives that I would have my order by the 31st of May. Was even given a bogus tracking number
which stated it would be delivered on 5/31/19. This didn't happen, when I called to see where my order was I was told that the product was on backorder, even though it stated on KBAuthority that it was "in stock", and would now be delivered on 7/12/19. I told customer service that wasn't acceptable and that I had been told that I would have this by the end of May. She said that it was DreamLine that gives them the information they post on their site. I ask DreamLine's number, called them and was told that DreamLine has no control over KBAuthority website regarding if the item is in stock or not. DreamLine stated that the item was in fact on back order on the 16th of May when KBAuthority stated it had stock on hand. It was a finger pointing game when I contacted KB once again. I was told that Nick in the sales department would be able to help me. Nick is arrogant, rude, and lacks any and all respect for his customers. The tracking number indicating my delivery date now stated that it wasn't a valid tracking number. July 12th was another disappointment, as once again I was told that my product was on backorder and would be shipped on the the 12th of August. My entire bathroom remodel was contingent on receiving my shower pan and enclosure. Three months, numerous calls, and total frustration my order finally was delivered on the 14th and 16th of August.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-08-29

Thumbs Up!!

"Completely satisfied with quality kitchen and bathroom products, this site has provided me so far. Reasonable price, excellent delivery service and friendly customer support techs to talk with. Thumbs up."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-08-23

ISENBERG 100.4420CP SERIE 100 34 INCH THERM VALVE WITH 2- way divert, Volume control.

" Arrived on time and it looks beautiful. I would have ordered this sooner if there was more detailed information in the description. After it is installed, I'll post another review about the ease of installation and quality of product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-08-21

It looks beautiful and also cost very reasonable

"I wanted to replace my kitchen faucets as they got old. So, I bought a BRIZO single handle stainless pull-down kitchen faucet from KBAuthority.com. I got what I paid for, the quality of the product is great. It looks beautiful and also cost very reasonable. Great Product!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2019-08-20

Very happy with my purchase.

"I bought Dreamline Frameless Hinge Shower Enclosure for my new house and I am very impressed at how well it goes with my bathroom interior. Very cost-effective, great quality, delivery arrived within 4 days in safe and secure packaging. Very happy with my purchase. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges