"Crazy high restocking fees and return shipping. You are better off just accepting item and trying to resell yourself. I contacted company to cancel order PRIOR to shipping, but it was still sent, and they are still trying to charge me these fees. Customer Service has extremely limited hours and typically unresponsive during those hours. Took a week to get a supervisor to call me. Finally got in touch, and she promised to call me with an update by EOD Thursday, and nothing still 4 days later. She had also refused to give me contact info for someone above her. Better Business Bureau gives this company a D- rating, mostly due to Customer Service. Be careful!"

"After extensive & futile searching on multiple websites, I finally hit on KB Authority finding the quality, price and customer support to be ideal for meeting my needs. The Eviva and James Martin vanity lines (bright white) provided the storage options and dimensions I needed for each bathroom. Customer service chat and delayed reply options were timely, extremely helpful. There were no unexpected events with shipping or delivery. The items were well packed and undamaged. I’d definitely recommend this company and these products for price, quality and dependability! FYI: make sure you establish a log-in so that you can see what your discounted price is! Never found another supplier who could beat it!"

"I placed two orders recently. I got several emails after the orders were placed. They require me to send over driver's license and credit card I used. Instead of sending the required docs, I called and spoke with a rep to verify my info. Two days later, I got a call from a rep wanting to verify my credential again saying they have encountered many scammers in the past. The notification says it takes 7-10 business days, but I received my 1st order in 4 weeks, 2nd order in 5 weeks.

One tissue holder is too large for the space I need to exchange, but I cannot do so. I have to call to explain the reason and got an email to fill a RMA form, scan and email back, waiting to receive an approved return email. I have to purchase the one I just want to exchange.

It's supposed to be a hassle free purchase, but I feel it has too much trouble trying to get the orders, from placing the orders, verifying all info, waiting to receive, return one item. It takes too much time and effort. I didn't get any discount because I was told accessories don't have discount. Why don't you tell me in the very beginning when I signed up?

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"InFurnture recommended your company to order the bath vanity I wanted without the top. The sales staff "Dimitri" I spoke was excellent! Dimitri contacted InFurniture & was able to order just the base of the vanity. He was very professional and helpful in processing this special request. I was very pleased with the extra effort that was put forth to get me the product I wanted. The bath vanity will be delivered next week !! Hope it is as nice as the picture!"

"I ordered a part for a broken shower valve. I placed the order on 4/3. The order said it would take 7-10 days. On 4/17 I got an email saying the part was back ordered. The part shipped on 4/24 - it's now 5/1 and I still don't have the part. I asked them to overnight the part when they got it (someone in customer service named Samantha said she'd ask the warehouse to do that). I guess that didn't happen. I won't order from them ever again."

"Recently installed a new shower tray in my bathroom that I purchased from KBAuthority and I am quite delighted with the product. It looks very classy and is also very affordable. I would be happy to buy more from this site."

"The team at KB Authority were very helpful and easy to deal with. The deep, water dispenser has been a fantastic addition in our house. I am happy with my purchase. Thank you!"

"Amazing website with huge variety of products !! All the kitchen and bathroom accessories installed at my home was purchased from this site and they all are functioning well. Thank you guys !!"

"Thank you for your rapid delivery when I needed the right part right now. "

"I ordered an item and was told it would ship in about a week. But it didn't. And whenever I asked, they would tell me it was arriving "tomorrow" or "in the next few days" and then they'd ship it to me. This dragged on for a month. Reps on the phone were unapologetic and suggested I cancel the order if I'm not happy. Needless to say, I didn't want to cancel and start all over again somewhere else. "

"I had never thought that buying a bathtub online would be so easy and fun. Thanks to this company I had a great online purchasing experience. From placing the order to the final delivery of the product everything was very smooth. Also the price quoted was quite reasonable. Highly recommended !!"

"I have an odd size shower opening and was very happy that I could order a door that would work. It was the best price and included shipping. As a single older woman that was a big plus.

I previously ordered a bathroom faucet which was better priced than anywhere else I looked."

"After weeks of looking for a particular size register, and not as many options as I would have thought I found the perfect register on your site. Although is was a pricey register, I can see why. The quality of materials to make the register is very impressive so is actually very well priced. I know what I like and am willing to pay for quality. Many compliments on my purchase, and have passed on the website."

"Found exactly the shower door I was looking for priced several hundred dollars below competitors. Was shipped and arrived promptly. Very happy with the experience. Thank you."

"Purchased a sink for my kitchen from KBAuthority.com and I am very happy with the quality and appearance of the product. It was also delivered to me within the estimated to me. Happy with my purchase and would definitely buy many more products from this site in the near future.
Thank you."