"A few weeks ago, I have bought bathtub from Kitchen and Bath Authority. The bathtub is really amazing in both quality and looks. It make my washroom look even more beautiful and attractive. I am looking forward to buy more product from these people. I would definitely recommend their services to all of you. Cheers to them!!!"
"The Blanco granite sink which I recently purchased from this site is amazing !! It’s size is just perfect and the quality is top class. Also the customer support team was very helpful and the delivery was on time. Thank you guys , I could not have asked for anything more than this ."
"The handheld shower was exactly what I needed, and could not get from other sources. My reason for four stars is that the delivery was delayed because the item was out of stock, and communication about that was somewhat confusing."
"The advertising was very unclear on the product page. Although the writing is bold was present, pictures are what speak to your audience. Turned out, we ordered the wrong product, and the return policy is so complicated and pricey that it just didn’t make sense to return the items. Then on top of everything, the shelf arrived and the wood was chipped on one side. Because I didn’t open the package for 36 hours, I did not know and did not contact them “in time.” Customer service was equally disappointing. I will now have to donate the shelf, as I have no use for it alone and I will not be purchasing from here again."
"BEWARE OF THE SHIPPING SCAM - Had me run around between Fedex and Bath Authority. Worst Customer Service ever - with double charging the customer."
"Purchased two items from them. Experience about the same.
The good
- Very competitive prices
- items arrived intact
The bad
- KBA sells items it doesn't have and doesn't know when it might have. In my case I got an email about a week after the purchase that they plan to ship it in 2-3 weeks.
- no information upfront about the true availability. In my case the item was said to be in "stock". It wasn't.
- The customer service was of no use. When presented with the facts of the delivery times and the supposed "in stock" they seemed annoyed and waited for the customer to hang up. "
"I purchased my new Franke sink with accessories and Axor kitchen faucet. The quality of the product and price were the reasons for initially purchasing from KBAuthority. I receives an email letting me know that one of the items was back ordered and would I like to have all shipped together or not. I chose to have all but the one missing accessory shipped. The items were well packed and came in a timely manner without any damage. The back ordered part came in a week later. Turned around and purchased another sink accessory this past month and received the same consistent excellent service. I would recommend this vendor to all of my friends and family."
"Customer service was very helpful in advising what size I needed to replace my Franke sink grid. The price at KBAuthority was better than I'd seen in a long time, and the grid was shipped and delivered speedily despite the recent freezing weather and snowstorms!"
"Ordered my Franke faucet on line. Two days later received a phone call from customer service stating that my order was completed and the faucet was on its way. It arrived in less than a week. Researched this faucet all over the internet, this place had the best and lowest price of all. I'll be back!"
"Took a month to receive the facuets. Wasn’t told only 1 of the 5 faucets ordered weren’t in stock. Didn’t find out till after payment for the order was made. "
"I recently renovated my kitchen and I purchased all the accessories from this website. The services that these people provided to me was incredible and all the products are also top notch. Thank you so much , you guys made my online shopping experience very seamless."
"I could not be more happier with my new bathtub from KBAuthority. From the packaging of the product to the delivery , I was kept informed all time. Also the quality of the bathtub is very rich and the price quoted was also reasonable. I really loved shopping from this site and can't wait to shop more."
"I recently purchased the swinging glass door from this site for my grocery shop and the product turned out to be very good. I am not a very frequent online shopper but I totally changed my mind after purchasing from this site. The price quoted for the refrigerator was also very competitive. Highly recommended !! "
"I just received the KWC DOMO faucet w/pull-spray. After the faucet was installed in place only to find out that the pull-out spray does not fit into place where it supposed to be. It seem to me either the manufacturer or the shipper did not verify the integrity of the product before shipment. I am looking to the seller/shipper to make the necessary correction. "
"Company was great! Help us find the correct piece we needed when the one we ordered had been discontinued. Thanks for all your help. Highly recommended."