"Great experience!!! Purchased a Washlet and got it $300 cheaper. Shipping was very quick and the online chat service representative was very knowledgable."

"I ordered two identical medicine cabinets. One arrived perfect the other the glass door was broken outside and inside in different places. It was a Robern and the team at KB Authority quickly arrange with Robern to contact me within 24 hours. However, I was told by Robern the medicine cabinets are made to order and therefore I have to wait 3 weeks for a replacement. I hired a carpenter to do numerous projects and they are now all on hold while I wait for the replacement. There has to be a better way to replace a door on a medicine cabinet. This does not make sense to me. However, the replacement door arrived within two weeks. KB Authority could not have been any better and Robern also was great."

"Very pleased with the transaction. If there is one area they could improve in would be notifying customers of shipping status. I contacted them because several days went by after the purchase and I was not notified of the status of my order. However, when I contacted them they responded quickly and with respect that my order would be arriving the next day."

"KitchenBath Authority had the best price for the item I was shopping for a Franke sink. They have a great selection of medium to high end products. The item was shipped faster than I expected and arrived as advertised and in good condition. Purchase and tracking information was excellent also. I would use them and recommend them to anyone. "

"Best service I have had from a company!!!! I had great communciations with Mike K and will order from KBA again. I received the beautiful sink yesterday and everything was just as shown on the website. Thanks again, especially to Mike. A++++++"

"We recently ordered a Franke farmhouse sink and had a great experience with KBAuthority. Nick took our order and was very professional and efficient. We needed our sink in a hurry and we received it very quickly. The only adverse action was the carrier did not get ahold of us when the sink arrived on Friday and was going to wait until Tuesday to call us. We called them and were able to pick the sink up sooner. I strongly recommend KBAuthority. "

"Very pleased with entire process, from first consult with Mike who was very helpful and reassuring. Hole placements, quick delivery as promised. It is wonderful having a sink at last to replace a 15 yr old one. I have been searching for months for the right size!
Thank you KBAuthority."

"I was amazed by the prices, the quality of the furniture and the general service. The only negative is that I never got a call back any time customer service promised to do so. I had to find out on my own that a product was back-ordered, and then followed up with 2 more calls for specifics. It DID arrive around the time they said, and it DID come right from the manufacturer which was a simple, elegant solution. The customer service people themselves were a pleasure to do business with, and I believe just some slight tweaks will make them STARS. I highly recommend buying from them. KBAuthority knows what it is doing, and does so at fantastic prices."

"The order process was a cinch; product selection was great and the prices are right. Only thing that keeps me from giving them a 5 star rating is the customer service communications. When people order online you have their email address and really everyone who buys stuff online want to know where their products are from the moment they pay until its dropped at their door. Just automatically send the tracking numbers as soon as they are available! ALSO I placed my order and received a call to "confirm the order for security purposes" which was GREAT except I received the call a day and a half after I placed the order. I was thinking my product was being boxed up and shipped only to find out that the order had not yet been placed:( Then I had to call customer service twice to get tracking numbers as my products were shipped from 2 different warehouses. You would have a perfect business if you would just fix these customer service/shipping issues :) Should be easy enough to do. "

"Great price on a new shower door, far below those of local retailers and was shipped within 3 days or ordering. Due to size and crating necessary for this, it came by carrier and was delayed a bit longer than carrier ETA'd, but this is not the fault of KBAuthority. I had some reservations about ordering this kind of item online, but KBAuthority came through and I am extremely satisfied with the decision. "

"Great price - about half what I bought the same Franke kitchen sink for my last house. It did not give an estimate for delivery date when I ordered online but it actually arrived 2 business days later!! I am going back to the website to get accessories and more when needed."

"fast and easy. best prices"

"I purchased an item form KBAuthority and had a slight problem. The customer services was great and they quickly resolved the issue and sent me a new item

GOOD JOB
"

"I can honestly say this was one of the worst online experiences that I have had. I made the order on the 10th of March for a product which was indicating was in stock. I was asked by email to call the help line to confirm the order for security purposes ! It was taps that I was ordering, so why you need a security clearance is a mystery.

I then received an email on the 14th Mar to say the items were a special order item and were not in stock after all.

The items were eventually dispatched on the 26th Mar and I received them on the 31st Mar, so not exactly the best online experience that I have had.

Would I order again from KB Authority, probably NO."

"I had the most favorable experience with KB Authority from the first time I called to inquire re - pricing to receipt of my purchase. I had called numerous times before I purchased and had great customer service from Mike. He even offered me different options that would suit my needs. After purchasing, I followed up re delivery and knew exactly when my items were coming. The best part of the shipment - I purchased shower doors and their warehouse in NH loaded it on a pallett for delivery and UPS trucking told me that protected the shipment, where most other deliveries arrive with broken glass. I would purchase from them again. Thanks."