"We purchased the Franke KBX11028 28 Inch Kubus Undermount Single Bowl Sink. Very pleased with the shipping time, 3 days from date of order to delivery. The sink looks great. This was a streamlined process from the ordering to receiving the product."
"Kb Authority went out of their way to return an item - even after the 30 day no return policy - they did the right thing - after our kitchen remodel was postponed due to unforeseen circumstances. They definitely have someome in the front office watching unsatisfied customers....which is a good thing. Thank you KB Authority!...(from the squeaky wheel.) "
"I ordered a Houzer Medallion Undermount sink and one accessory. I checked that the item was in-stock before I placed the order. The order processing was smooth, the email communication was timely, and I received my new sink a few days after I placed the order. Overall, a great transaction. "
"I received the 45-46&and a quote; 3/8 glass shower door and everything was delivered promptly and courteously but with only the driver I had to leave it in the driveway until I got help (it id very heavy). Came apart fine-directions where good. My only mistake was the size of the door and it was mine. I should have ordered a 46-47" size as the opening was possibly an eighth over 46"; in a couple of spots and m aking it work was difficult but we worked by redrilling holes in the fixed glass panel. This however was not KBA's faultit was mine as the tolerance over 46" was very tight and part of the upper end wall was 1/8-1/4 out of line. I should have been more careful and called about the width however; it all worked and I am very happy with the look and quality."
"I ordered a 47-48" Dreamline all glass, frameless shower door set with a brushed nickle finish o the trims and hardware. The packaging of the glass panels and all associated hardware and components was the best i have ever seen. Everything was clearly marked and very easy to coordinate with the installation instructions. There was not one hitch from ordering, shipping, receiving, damage, or installation and they look great installed. I was a little nervous working with glass, but there were not any issues. If you are going to install a set of these doors, you may want to get a helping hand as the glass panels are heavy."
"The ordering process went very smoothly - but I was quite disappointed at the lack of information about the product availability. I got the order confirmation within a day and then waited. And waited. After a about 10 days I got worried about the order so I called. Was told it would be shipping "today." So I asked what took them so long to ship it - "We had to order it from the manufacturer." Sure would have been nice if they had told me that 10 days ago when they ordered it! The associate seemed really surprised that I was upset about that. What happened to customer service - i.e., a call/email saying they were sorry they were out of stock (gee - that could have been updated on the web page when I ordered it!) and that it should arrive in X days? It is really a very simple concept that goes a long way for customer satisfaction. I need to order 3 more of these, but you can bet I won't be doing it here!"
"I ordered a tub from KB Authority and was concerned about it being properly packaged for shipment. To my suprise the tub was wrapped in protective wrap, placed in cardboard and then framed in wood to prevent any damage. Shipment arrived in about 7 days. I will order from them again!"
"We used KBAuthority to purchase several items for the kitchen. A few items were on back-order, however the communication from KBAuthority was prompt and clear so we knew when to expect the back ordered items. All the items were delivered in manufacturers packaging and in excellent new condition as expected. We shopped the brick and mortar stores prior to our purchases to assess the look and feel of each item, and we would have bought at our local stores, but the prices on KBAuthority were too good to pass up. We're glad we took a chance and will definitely shop here again."
"I have purchased with KBAuthority on multiple occasions. My experience has been nothing but pleasant each and every time! Their staff is always diligent and helpful. You don't feel like you are calling a huge corporation like Verizon or Con Ed and you can tell that the people you are dealing with care and best of all speak clear and articulate English (which is not the case for lots of places these days). The products I have purchased have been top quality at a price that is beyond reasonable. KBAuthority has made my renovation a walk in the park! Will definitely contact them for future projects! "
"Best prices and fast shipping couldn't ask for more from a company. Not only did they have the items in stock, they also helped me pick out the items for both my kitchen and bathroom renovation. Thank you kbauthority."
"I ordered a Franke PSX1102112 23 Inch Professional Series Undermount Single Bowl Stainless Steel Sink with 12 inch Bowl Depth from KB Authority in January of 2014. Their price was considerably lower than I could find anywhere else. The sink arrived much quicker than I expected in great condition. I was pleased with their service and product and may purchase my faucets from them as well."
"I have used this website for many items purchased in the remodel of our kitchen and bathrooms. Their customer service is fantastic! Helpful, informative and friendly. Any problems or returns are handled promptly. Competitive pricing, wonderful selection, great service!"
"Lousy customer service. They called me and left a message that there was additional shipping for orders to Alaska ($50! after the normal $15 handling charge), but I had to call three times to get that information because their customer service agent, Shantel W, never returned my phone call.
When I did finally get a hold of her, she was not apologetic or understanding at all of my frustration."
"I received the wrong production or a it's defective. I sent many photos to prove that I received the wrong product from the Nantucket sink company and each time I get aksed for more proof. After 3 weeks neither your company or Nantucket is willing to take responsibility and do the right thing. I'm not paying restocking and shipping fees when it is clear that I did not receive the correct product. This is the first time in twenty years of internet purchases that I have received such poor customer service. This has been an awful retail experience. "
"I had the WORST experience trying to purchase a faucet from KBAuthority! I bought a faucet, they charged my credit card and sent me an email saying my order had been processed. 5 days later I was wondering where my faucet was when I received a call from them. They told me they had the wrong price listed on their website for the faucet I wanted and that I needed to pay another $100 to receive it!!!! It was THEIR error and they would not honor the price I purchased the faucet for. I canceled my order and was EXTREMELY disappointed. My husband called and spoke to someone about it who was very rude and had nothing to offer us. I would NEVER order from them and warn anyone who does that prices are subject to change AFTER your purchase!!!"