"Great customer service. very helpful in answering questions about their products and delivery was free and quick. Thank you"

"Mike M. at KBA was very informative and helpful. He really took the time to understand my design style and constraints and made recommendations which suited my needs. Then on top of that he ensure that everything was shipped out to me that same day so that I would be able to get the items in time before Thanksgiving.

I have not been able find cheaper prices anywhere else."

"Competitive pricing and fast shipping."

"I BOUGHT MY FRANKE SINK LATE FRIDAY AND IT ARRIVED EARLY MONDAY WELL PACKED."

"Excellent shopping experience. Was remodeling one of my bathrooms and purchase all my Franke products through KBAuthority. They had very friendly staff and customer service that helped me with my entire purchase. No tax and free shipping. Got the items quickly and they were perfect. Thanks KBA."

"Excellent customer service, knowledgeable staff, and awesome prices. I could not be happier with KBAuthority. I called on 10/10/2013 to purchase a large amount of items as me and my wife were totalling remodeling 3 bathrooms in our home. Spoke to a fellow named Mike who helped me out every step of the way and clearly explained all of the items I had questions about. I needed the items ASAP as my bathrooms were almost completed and everything needed to be installed. I received my total order within a few days and they had the best prices out there. I will be a repeat customer guaranteed. Very satisfied. Thank you KBAuthority. You made my life easier."

"I can not complain about the Hansgrohe products I purchased, but I will never buy from them again. It took four weeks for my merchandise to arrive and I'm still waiting for a refund for an item that they claimed was no longer manufactured by Hansgrohe, which was the farthest from the truth. After Three weeks of no shipping information, I attempted to contact them and could not reach them during normal working hours. Every phone went straight to voice mail. I then called my credit company to dispute the entire charge. When I finally tried reached someone after about two hours, I decided I wanted to cancel the order and they informed me there would be a 25% restocking fee since the product had been shipped from the manufacturer to their warehouse. Their return and cancellation policy I believe is misleading. Any reasonable person would accept the fact that a 25% restocking fee applies if you actually receive the merchandise. I finally received my merchandise, but still have not received the refund on the supposed no longer manufactured goods. I was informed by KB Authority that could not issue a refund as long as there is a dispute on the charge. I contacted my credit card company and this is not true.

I found the representative that I was dealing with rude and condescending. I don't need to be asked "didn't you read the terms and conditions" since it's all spelled out there and then she made the some comment along the lines of she always reads the complete terms and conditions before ordering anything of the internet.

Their prices might be good, but beware of their customer service. Wish I had read the reviews before ordering. Lesson learned."

"The item was received within 3 days, the customer service was amazing. great site to buy off of. Price was better then anything I've seen on the internet and they were have a 40% off sale. big upside was free shipping and handling and no tax. will definitely be a repeat customer."

"The Franke items I ordered are great- no complaints there. Slow delivery on KBAuthority's end. Took almost a month to receive and I actually think the order was lost in the system and I may not have received if I didn't contact KBAuthority directly. Called, left voicemail and had to email to receive response. Not an 'above-and-beyond, we'll make it better' response, just a 'here's the shipping info now that we've shipped it' response. I actually appreciate the ease of ordering online and the shipment delivery when it did arrive. Unfortunately got charged additional $15 handling fee b/c I didn't order faucet & soap dispenser at same time. Would've been better customer retention if they waived the $15 fee for an expensive $163 soap dispenser."

"Very pleased with the Franke sink set I purchased. Best price on the market. Quick delivery. Product was safeguarded and shipped well. Additionally, the phone representative offered very helpful advice in assisting me with my choice of products. Would definitely buy here again! Great retailer!"

"This was our first time ordering from KB Authority and we are extremely pleased with the service we received. They offered the best price we could find. No one local could match it and the free shipping was just icing on the cake. We placed an order for a Franke kitchen sink with accessories and also a Kraus kitchen faucet. The order was placed late in the evening on 9/15. Everything arrived, much to our surprise, on the morning of 9/17.

I would buy again, but ONLY if I was sure the product is exactly what we want and will fit, because what I've read about their restocking fee and return policy is not the greatest. Know this BEFORE placing your order. We knew the sink we ordered would fit, as would the faucet, so we went ahead with our order. We had other items but did not order from KB Authority even though their price was better because we were not 100% sure that any of them would not need returning. Turns out, none did, but we didn't want to take the chance dealing with restocking fees or hassles returning so we paid a little more elsewhere just to be safe. "

"I must say, I am completely disappointed with KB Authority. I ordered my items on 08/20/2013 and were not received until 09/11/2013. I called twice to get the status and was told the items were on back order. Nobody called to tell me this and the website did NOT say the items were out of stock. Also, I was lured in with an offer of free shipping but was charged with a $14.95 "processing fee". When I called about it, I was promised someone would get back in touch and never heard anything. I was also promised a call back for a shipping date and never received a call for that. VERY POOR CUSTOMER SERVICE!!! "

"Very happy with the service we received from KBAuthority.com will definitely use their services again. The product arrived sooner then expected and it is excellent and the price couldn't be beat."

"First time I ordered from KBAuthority . Exceptional customer service, products, best prices and fast shipping too. I will purchase from them again."

"I purchased a Franke farmhouse sink. It was priced reasonably and arrived at our house in short amount of time. The whole transaction was a good experience."