"Very simply, KB offers the best price, the best selection and outstanding service. I am spending north of $100,000 for my contemporary kitchen remodel and found the sleekest, most minimal sink, faucet and detergent/lotion pumps on their extensive web site!"
"I have recently ordered a few bathroom products, three faucets & hardware,
both on-line and by phone. I am extremely pleased with both experiences. The Customer Reps are very pleasant and the web site is very simple to use. I received my order promptly and everything was done as told. I will be doing my kitchen shortly and will coming back to only you guys! I really love those Ruvati products and the prices are ideal. Thank you Kitchen and Bath!"
"I am remodeling the main kitchen in our house and wanted a large sink as part of the project. I found what I wanted on kbauthority at an unbelievable price. I didn't know exactly what fixtures I wanted, but kbauthority had the perfect combo of ktichen sinks and faucet at a price so reasonable that my contractor took the information so he could tell his other customers. I’m so happy with everything… Highly recommend their services! "
"I am so happy to have done business with kitchen and bath authority! I spoke to a few different employees and all were so helpful. I love my new products and can't wait to order more! Overall I give an A+ and would like to thank everyone for their help."
"I recently ordered a Franke ORX110 from KBAuthority.com and am very pleased with entire process. There was no upsell after ordering online and customer service was very helpful when asked about their return policy. The sink came in 3 days after ordering and was packaged and handled very well! I would definitely feel comfortable buying large appliances from them again"
"KBAuthority has great selection, and the best price I've found on the
item I was buying. Even Amazon couldn't beat it . I noted on my order
that if possible I would like to receive my merchandise in time for my
contractor that was scheduled for next week . Someone from the company
called to assure me it was possible. I love these guys, and would
definitely buy again."
"I just ordered with them because they were able to promise me delivery on this past wednesday. At 12:30p I called to follow up since I had no idea when the shipment would be coming. The rep said she didn't understand what happened, but it was not shipped out. She promised me delivery by 9am the next day. At 20 to 10a I called but there was no answer yet. Ten after 10 someone answered and said it was in FedEx's hands about when to deliver it, not theirs. I had to reschedule my counter measure and now lost days for the install in the process. I tried calling them to see about returning the sink or getting a credit, but NO ONE ever answers the phone - more than 15 phone calls in 2 days. I even got smart and tried sales. They were transferring me to "George" a supposed supervisor and instead, both times I was sent to the answering machine. I call right back and don't get a person again. I'm so frustrated with them. I agree with the other customer that they have great prices and the sales staff was very helpful and personable and if you don't have any issues, they'd be great. But no one ever expects the issues, so please be aware before you use them."
"STAY AWAY!!! They have unbeatable prices, that is true. My order initiated on June 14, 2011. To place an order KB Authority have an awesome customer service. They always answer your phone calls and get back to you very fast. My order came on June 27th 2011, with one problem, 5 items were on backorder, which was just received on July 18th. These two weeks were a nightmare! I was trying to reach them so I could know when I was getting the rest of the parts so I could finish my project. I was never told some of the parts would be on backorder. I bought an item that I actually didn't need, but it was George that recommend it to me. I sent it back in September, intact, the same way it came to me, loose in a huge box with 4 more items. May 31th 2012, I have never received the refund I was supposed to get it. Now they are saying the product is missing something and it's not in its original packing. How could I have the original packing if it was not in its original packing in first place? George said they have pictures of the item, which has been rejected for refund. That means everything you get from them and have to return, you have to record it. Now, how am I going to prove I return it intact? They did not return the item back to me. They have never called me to let me know it has been refused. They have never sent me an e-mail with an explanation. Go ahead and order from them, but good luck if you need a refund. Make sure all items are available, but how are you going to be sure if they say it is, but in fact it's not? You will probably save some money with them, but is it really worth the stress? I just lost $122.08 plus all the time wasted on the phone, writing this review and sending e-mails."
"The KBAuthority.com staff are top notch professionals. They know their products, give sound recommendations, are well organized and do NOT pressure you into ordering until you are ready. After much shopping, I found their pricing to be the most competative on the internet. Everything I ordered was well packaged and shipped promptly. The sales associate had instructed me to check my shipment at the time of delivery. Fortunately, I followed her directive even though the delivery crew had told me there were no instructions for immediate inspection. I found that somewhere in the shipping process someone had opened the bottom of the box, stolen my Franke faucet and left the remaining items. Because I was able to note it was missing at the time of delivery, KBAuthority was able to promptly ship a replacement for my kitchen remodel. Everything I ordered was new and top quality. You can order from this company with complete confidence. Thank you KBAuthority for a great experience! "
"KB was above and beyond helpful. Customer service was great. They went out of their way to help me. Thank you KB!!"
"After much frustration with other online merchants of bathroom supplies and fixtures, I was fortunate enough to come across KBAuthority.com through a Google search. At the time I was in the midst of renovation, when they came to my rescue with shower fixtures needed to continue the work. Not only did KBAuthority.com make recommendations on which model was best for my job, but delivered them on time as promised and at an excellent competitive price. In the end, my bathroom renovation continued without costly delays and with stylish fixtures which beautifully complement the design & decor.
I can't rave enough about how knowledgeable, professional and patient the staff are at KBAuthority.com. Its not often you find an online business of such high standards and integrity, which is why I will recommend them to everyone I know and continue to make them my first stop for bathroom, kitchen and electronic needs."
"thank yuoguys! you are excellent!! serves, price and instalation are the best!!!"
"They had by far THE lowest prices for the Grohe faucet sets that I ordered; a full 100. cheaper per set than their nearest competitor for the SAME faucets. I was able to reach them by phone when needed, and when I did not get through right away, they called me back and emailed me. One of the faucets was back-ordered, but they were both delivered for free by fedex and, by the way, tax-free. The people in customer service were polite, knowledgeable and friendly. What more could you ask? Their website is user friendly and I felt that my credit card was safe. We will be repeat customers. Great job"
"From the placing of the order to the prompt responses to my questions, both by email and by phone, I have been extremely pleased with my experience. My needs included a specific/tight time frame for receiving the order and I have not been disappointed."
"Very competitive prices, free shipping, no sales tax were what brought me to this store. Outstanding customer service will have me coming back. Everyone is so kind and knowledgeable. I received a damaged sink that was immediately replaced. Again, fabulous customer service and staff!"