"I'm torn about how to rate this reseller. I had to cancel my original order made earlier in the day and change it to a different size. Their online tool accepted my cancellation of my first order. The next day I see the canceled order and the new one will be shipped shortly! I enter a trouble ticket, telling them to stop shipment of the canceled order. The tool says someone will contact me in 24 hours. No one does. I log on, see my trouble ticket, but when I click on it, it says no such trouble ticket found. I re-enter the trouble ticket but also receive no call. So the 2nd order shows up (fast shipment and cheap price). I now am dreading that the original order will show up. BTW, their tool says both products are still scheduled to be shipped, but give no tracking info. It's funny that I receive one product but the online tool says it hasn't shipped yet. I guess I'm happy, but their online support sucks. I'll become unhappy if the canceled order shows up."

"This is a review of the first time I dealt with Keenzo, when through a fault that has yet to be established who was responsible, the customer service folks went above and beyond and ate a substantial (more than $30) price difference between what was published on the web site and what the actual cost of the flashlight was instead of making me pay for it. It is rare to have decent , never mind outstanding customer service these days, and I will continue to patronize Keenzos. Lloyd Evans"

"Keenzo is currently helping me through a current ordering issue. I anticipate that they will be helpful in resolving the problem."

"This was the first time ordering from this company so I had no previous experience with them. What a great surprise to get fast confirmation of the order, fast shipping and quality merchandise and all at a great price! I will do business with them again for sure."

"Thank you Keenzo for making it easy to do business. After spending about an hour on the web looking for a particular item, I stumbled onto your site. Not only did you have the product, but it was listed for less than I had purchased the same Identical Item a few years back. Your site is easy to navigate and very user friendly. Conformation of my order was immediate. Within 24 hours, I received a tracking number and new exactly where my parcel was until delivery. The package arrived in less than a week in excellent condition. Count me a satisfied customer who will gladly recommend you to fellow e-shoppers.

Donald A. Pellegrini
Marcola, Oregon
"

"At first I was impressed by their service - I received a phone call the day after ordering to let me know that the monitor I was purchasing was not new as stated on the site, and was actually refurbished. They wanted to know if I still wanted it. I asked them if it still had all the accessories, and if it had a manufacturer's warranty. They let me know it did have everything, and that it had a 1 year manufacturer's warranty instead of 3. It was a very low price, so I said I still wanted it.

I got it fairly quickly, and it was as described. I have another of the same monitor already, and was getting the second for a dual monitor setup. The new monitor's DVI would not work, in that it would not detect that monitor when connected via DVI when first booting up. The only way I could get it to work is by connecting the old monitor to the DVI port first, starting up, then switching the cable over to the new monitor. After speaking with Viewsonic, they determined the monitor was faulty and should be replaced.

Unfortunately, this is where things went poor. Viewsonic looked up the monitor and said the warranty had expired earlier in September, and did not carry the warranty that keenzo had said it did. They pointed me back to keenzo to have it replaced. I opened a support ticket with keenzo 17 days ago and have not heard back yet. The support ticket still has the status of "New" on their site, and has no replies.

Luckily, I was able to find a way to force which monitors were connected to my system, and use the EDID downloaded from my good monitor to force the new one to work on DVI, with some extra steps.

Overall it worked out mostly OK for me in the end, but I was let down by the description of the product as well as the non-response to my support ticket with keenzo. I wouldn't order from them again."

"www.Keenzo.com is a trusted company, has GREAT prices and delivers fast. I am very happy with my purchase and the company. 5 stars all the way! "

"Excellent Product and Web Retailer !
I recently purchased a Carver boat cover from Coversdirect and it came with only 12 tie down straps. These are the exact same strap at a lower price. Keenzo processed my order and shipped in on the same day and I received it the next day!"

"Great deals and service. I will definitly be shopping at keenzo in the future. I researched and they had the lowest price for the products I was looking for."

"Very dissatisfied. Never received shipping information via email nor order status on company website.

Sent help ticket to gain shipping information. Never received call back, email back nor any helpful shipping information.

Will not do business with again. "

"I searched high and low for this product and finally found it here. The price was lower than any other website and of course I saved a bunch off the retail price! Customer service was friendly and helpful too! Shipping took about 12 days from the order date a bit too long. Other than that, I would highly recomend this site!!"

"My Benchmade Kulgera pocket knife order came quick. It was short, sweet and to the point. Received a conformation email, and tracking number as well. Website was easy to navigate around and best of all-- excellent prices! I will definitely shop at Keenzo again! "

"Very good to buy from, extremely low prices and very fast shipping. Ordered around 11pm at night on friday, was at my door tuesday."

"Had best price on net for my product. Received 4 days after placing order. Very courteous and excellent service. Website gives excellent descriptions of products for sale, and placing order is a breeze. Recommend site to anyone seeking quality and service at its best.
"

"This was the first time I ordered anything from Keenzo, and I must say that I'm impressed. Everything went very smooth and fast. My order was processed quickly and my sharpener was shipped well within the estimated ship date.

I was very impressed with the whole process. I like how Keenzo rewards customer input to improve their experiences. And of course the crazy selection of items. Just about anything you want to buy is available at Keenzo.

Thanks for the great buys."