"A+ for sures. Thank you very much :)"
"Everything went smoothly. Thank you!!"
"Item finally arrived as described. However, they never responded to emails or phone calls."
"I received my product. But I emailed them 7 times about my order with no reply "
"Reasonably priced, exactly what I wanted for my husband's birthday."
"Pre-ordered, moved twice before it shipped, no issues with updating shipping address both times, item was received quickly and in great condition.
Thank you for excellent customer service and a great product!"
"If I could put 0 stars that is what this would be. They are a rip off and will not send you your order. I have been waiting almost 4 months for my package to arrive, still not here. Don't expect any customer support either. You will not get any. Worst shopping experience of my life."
"I have purchased an item that was on back order. I placed the order on May 2 2017 here almost 2 months later. Still no product, tried calling left message, no return call. I even emailed them with no response back. But they gladly took my money. DO NOT ORDER FROM THEM."
"I purchased $70 Dragon ball Z figures for my son's 11th birthday online through Kirin Hobby website over a month ago. I haven't received the merchandise nor can I get in touch with Kirin Hobby via email or phone....very frustrated!!!"
"What a pleasure to shop for anime figures and pay only the price of the item. Any figure from Japan will add another 30 to 50% to the price you pay (by EMS. Other methods involve a huge wait or a total uninsured loss)."
"I suggest if you will like the product you purchased don't shop here. I'm still waiting on my merchandise I purchase on May 1, 2017, I sent multiple emails and I keep getting the same generic message back with a contact number. I tried the number numerous times with no answer."
"You preorder an item, it gets released, and yet for weeks, you get no contact from the company. Nothing ships out. No responses to email requests. Website has no functionality to cancel existing orders that have not shipped. "
"They have zero customer service. I have called and email them numerous times to no avail. They charged me for an order in early May and it is the middle of June now and the order has yet to ship. There has been no follow up and they gladly took my money. At this point I will need to contact my credit card to file a fraud charge. You have been warned...DO NOT BUY FROM THIS COMPANY. Seems like it should be called Kirin's half **** hobby."
"I placed an order in April. It is now the middle of June and haven't received it yet. Of course, my credit card was charged. I've tried calling only to get a recorded message. I've tried e-mailing them with no response.
This company should be shut down. I will be filing a complaint with the Better Business Bureau.
"
"Placed an order on 13 May 2017. Item was (and still is) in stock. As of this review (1 June 2017) the seller has not shipped my order or replied to my inquiry about the order sent 28 May 2017. However my credit card has been charged. Seller has been given 48 hours to refund my money or I will be filing a complaint with Better Business Bureau and with my credit card company.
Avoid this company. They are thieves. "