"Expertly packed and shipped very quickly."
"I would definitely purchase from Kirin again!"
"I was trying to purchase a Unicorn Gundam Final Battle ver. and was taken to their web-site via search engine. The heading read like this "Gundam Unicorn: Unicorn Gundam (Final Battle Ver) GFFMC [Action Figure] by Bandai" with a picture of the gundam from the front and nothing else. Very misleading as I thought this was something else and purchase it. When I called to let them know that this was not the product I wanted and was going to return it I was told I was going to incur a 25% restocking fee. This is ridiculous as I was I already had to pay $20 to ship back and on top of that they wanted approximately $60 more. Its a scam as they know people will not want to return once they find out how much money they will loose. They still have not changed any of the info on this product to help their customers out which tells you that they dont care!"
"It took a while to get my order delivered but it was not Kirin Hobby 's fault. There were licensing issues with the particular figure I ordered. They could be better about email communication but they were good at responding to calls."
"Fast, packaging excellent"
"I thought I was scammed by them because my email confirmation did not include the correct shipping address. I was freaking out because they never picked up the phone and didn't reply to my email. This was really disappointing. Customer service definitely needs to be improved, however, they did what they were supposed to."
"Best buying experience. Item arrived perfect and packaged well for shipping. Customer service kept in contact for pre-ordered item. Definitely will purchase from them again."
"Arrived shortly after notified, customer service is helpful"
"We had to wait a couple weeks.for.delivery. totally worth it though. Love it"
"I preordered an item that was due to be released end of January. Kirin marked the release as February, which is understandable. There is a delay for 3rd party sellers. However, they did not receive the item until later in March. This would have not been that much of an issue, if they were to at least respond to email inquires I had sent about my order. They did not email back until I sent a third one, to which they told me they just received the item. I would have appreciated if they had responded back earlier, telling me they had not received the item yet."
"Found some older items that I needed for a project and they arrived quickly and are awesome. I will definitely keep Kirin Hobby in mind for future similar purchases."
"Good job of doing what you say you will. Selling and delivering the product."
"Prompt delivery. Product as advertised. Packaged well "
"This was my first experience with Kirin Hobby and it was a very positive one! I got exactly what i was looking for at a decent price! I am very happy with my experience!!"
"Great shipping updates and shipping time "