"It's easy to make a purchase from Kirin Hobby. The trouble is trying to contact them by email. You're lucky if you get a reply. The trouble with calling is that I work during weekday business hours, so email would be a better option for me as a customer. "
"Fast and easy transaction."
"Easy ordering and fast ship! Perfect sale!!"
"As collectors, ordering online is always a gamble. We always fear that subpar packaging will compromise the condition of the item we have saved for and waited for to add to our collection. As for me, nowadays I expect the package to be nearly destroyed by the time it's delivered. It's happened so many times. When I received my package from Kirin Hobby I was delighted to find that it was packaged as if I had done it myself!! Great care was given to every detail of keeping my collectible statue safe from damage. I was extremely satisfied and I want people to know that they need not fear what condition they will get their package. For me, that is the number one issue with ordering online. Kirin Hobby is amazing!! Fair pricing and amazing FAST shipping!!! Thank you Kirin Hobby!!"
"This company is a scam! Please do not buy from them unless you'd like to lose money and never get the products you've ordered. I ordered a backpack from them on 12/31/16, and the date I am writing this is 5/19/17. It's been almost five months. At first I would email them about where my package is, and they'd only reply with an automatic email (that's the only response). Then I called their customer service line, but unfortunately, no one ever picks up. Finally again I decide to email them for a refund. Of course, all I get is the generic, automatic email in return. They will literally take your money and will not give anything back to you. I lost $41.75 because I bought a backpack and then secured my package with "USPS Priority Mail (insured) (2-4) business days." The insured packaging was an extra $12.80 onto my total. It's ridiculous. Please do not buy from them, please do not trust them. "
"Ordered and charged in March..it is mid-May and have not received any my item I paid for, update or response to my recent calls and inquiries."
"Pre-ordered something 3 months ago and they kept telling me they would ship it. Never would, so I canceled my order but now they refuse to refund my $300 and am having to file a dispute with my CC."
"I have received my preorder and I am extremely happy with it. Their shipping was great. I received it in two days. The item was perfect. They made my day. Thank you Kirin Hobby."
"I did recieve the item but they never respond to my emails when I ask them any questions, the figure itself had come in with the base broken so I had glued it back into place, did not bother contacting them since they never respond to my messages or calls. "
"Ordered 12-5-17 is now 4-23-17 item never received. I work retail so have done my best to be patience and not that customer but enough is enough. 15 emails sent to only get the auto reply. At first only inquired about wear abouts, then asked for refund 3-30 through email. Called several times and the phone is never. Left voice mails each time, no call back. Do not use this site unless you like losing money, they got me for $90"
"'Twas a pleasant experience."
"I received everything except the Funko Pop Derek Carr. As a big Raiders fan, I am pretty disappointed. We're going on almost here months now. :-("
"I still only have Half of my order. I've messaged the company twice already. I still don't have a tracking number for the other half of my order. I'm still missing the green satin Poison Ivy snap-back. i have not been informed if it was on back order, if it was in-stock or not, and yet it's been paid for.
Order ID: 85079
Current Status: Shipped
Order Date: Wednesday 08 March, 2017
Shipping Information
Delivery Address
Fatima Matos
, Florida 33837
United States
Shipping Method
USPS Parcel Post ((2-9 business days))
Products Total
1 x Batman v Superman: Dawn of Justice ~ Wonder Woman Snapback Cap [Cap, Hat, Headwear] (ID: 12301) $13.95
1 x DC Comics: Poison Ivy Satin Snapback [Cap, Hat, Headwear] (ID: 16233) $14.25
Billing Information
Billing Address
Fatima Matos
Sweet Bay St
Davenport, Florida 33837
United States
Payment Method
Credit Card
Sub-Total: $28.20
USPS Parcel Post ((2-9 business days)): $11.59
Total: $39.79
* Allow 1-3 business days order processing time.
* Delivery times apply if all items in your order are "In stock" items.
* Delivery times are estimates provided by the courier and not guaranteed.
Order History
03/08/2017 Waiting for Payment
03/08/2017 Paid
03/17/2017 Processing Shipping in stock item.
In stock:
1 x Batman v Superman: Dawn of Justice ~ Wonder Woman Snapback Cap [Cap, Hat, Headwear]
03/22/2017 Shipped Your order is shipped!
tracking # 9400110200793337563203
You can track the package on www.usps.com.
"
"I place an order and have the option to pay now or later. Takes time to return a message but will return a answer. Overall will keep continue using thier website."
"I bought two dolls for my son. One came right away the other I am still waiting on. It is now april 13th, I bought the doll March 13th. I can understand back orders however I cannot understand thaf I emailed them 3 weeks ago about ths status and I am still waiting to hear back. I wouldnt order from this website again. I also have told others yo stay clear."