"I ordered 3 funko pops in November for a christmas gift for my twin nieces, they took the money straight out of my account, and I never heard from them again. It's now february and i have not received any response from them after constantly contacting and e-mailing. They are a complete scam, and i'm out $50 for nothing and on top of that I had to spend more money because my nieces were absolutely as disappointed about not receiving these as I was. "
"Item was in good condition and arrived quickly."
"I bought a figure that was no longer available through the original seller. Kirin Hobby had it in stock for a bit cheaper than the original seller, and the item arrived very quickly and was packaged well. Overall I'm very satisfied! "
"Ordered something on 12/8/16. They didn't hesitate to take my money right away, but they never shipped my item. Over a month later, I finally sent them a message via PayPal. Never got a response, so filed a dispute with PayPal. I was able to get a full refund thanks to using PayPal. Otherwise I feel I would have been out what I ordered AND my money. I would highly advise against ordering from here! They will say they have items in stock, then you wait and never get it. "
"The item that arrived was as described, so that part is okay. It did not, however, arrive in a timely fashion, even given allowances for the time of year. Additionally, the company's website does not allow you to enter a different mailing address from the billing address. When I tried to contact the company to make sure the shipping address was correct, I could not contact them despite multiple attempts. I emailed first, and then tried for multiple days to call within their very small customer service contact hours window. No-one ever answered the phone, or my email. It was a very frustrating experience. I will not be ordering from this company again."
"short notice gift got it just in time :D"
"We ordered a HarleyQuin backpack for my niece very last-minute, and it arrived in time for Christmas. She hugged it like it was a new puppy...A very positive experience!"
"This company is deplorable! I ordered a Christmas gift for my wife on 12-17-16 Paid the extra for 2 day shipping. Account status shows paid. It's now 1-10-17 no gift, no responses to my emails, no one answers the phone. I am going straight to the BBB about this company! By the way their BBB Rating is an F! I wish I would have looked that up before I ordered a from this company. BUYER BEWARE! I have been calling and emailing since 1-5-17 which is when they decided to go back to work. "
"ordered an item for a xmas gift. Never did ship although it said it was in stock. I finally called ( and called and called and called) and got them to refund. They stated they had never had the item."
"i got what i wanted in a timely manner"
"I played my order on Nov, 23 2016
I have tried to contact this company with no answer every time I have tried. I have sent emails asking for delivery info and then just to cancel the order. They took my money and now no response.
I want my money back
Warnin"
"I've been a long time customer of Kirin Hobby. I've always been able to find what I need from their online store. They have to best prices compared to other online stores. I have always been impressed with how careful my purchases were packaged for shipping. Kirin Hobby is the first place I check for the availability of collectibles."
"I ordered a Harley Quinn puddin collar on october 12th and it still hasn't shipped. I have to go to a costume party with a critical piece of my costume missing. When I called no one answered. when I emailed them they said it would ship out in one to 3 days. I said I needed it by today and it is still not here. I would give this company negative stars if I could. Ridiculous"
"Product was delivered very timely."
"They delivered on time and gave me my order in perfect condition"