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Product & services pricing
4.67/5
Chance of future purchase:
4.82/5
Shipping & packaging:
0.00/5
Customer service:
4.88/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-11-11

seeing is believing

"enjoyed it. love the visual makes it easier than purchasing in person, no anxiety."


Verified
4/5

2024-11-11

One bad coupon and a kits+ mystery

"While the overall experience was good. Lots of help guide pop ups and easy checkout process, only being able to use either the price related coupon or the shipping related coupon was a disappointment. Also one note to take away, the offer to join Kits+ for a discount might have been something I went for, but I couldn't find any details on click through what it actually is. "


Rep reply posted 2024-11-11
A rep from Kits, Kits-AlexM, has responded:

“Thank you for sharing your feedback! We’re glad to hear that you found the shopping experience smooth and helpful, though we’re sorry about the coupon limitations. We’ll reach out to make sure you have all the details and can decide if it’s right for you. Thanks again for helping us improve!”


Verified
5/5

2024-11-11

Cute and Aff

"The first place I shop after an eye exam. Cute styles and affordable prices the I don’t find at the optometrist. Thanks Kits. "


Verified
2/5

2024-11-11

lacking in store help

"We were hoping to get glasses in store yesterday but the staff did not seem very nice to clients in store. As great as it is to have the cafe and store in one, it is an awkward layout and staff were asking me to move to get to a cupboard, but reaching to open the door before I got a chance to move. A stand alone store would be nice, so we don't feel so in the way when trying on the glasses."


Verified
5/5

2024-11-11

Ooooo so excited

"Easy ordering process. Can't wait to see the glasses. "


Verified
5/5

2024-11-11

One of the best online shop for glaasss

"I was tired of visiting multiple glass shops and failed to find a single good quality glasses that fall in my budget. Then I found Kits, I have ordered 5th glasses since Dec 2022"


Verified
5/5

2024-11-11

Easy and fun

"Lots of fabulous styles to try on. Ease of use. Measurements possible so no surprises. Love this!"


Verified
5/5

2024-11-10

Good price, good quality, good variety

"This is my 2nd order with KITS. Big fan of the styles they carry (a mix of new and classic stuff), but it's the quality that I like a lot more than other eyewear companies.

I have my fair share of designer glasses like rayban and tomford but I've been deinfluenced on tiktok haha and the quality is literally the same and for a way better price. And it's a bonus that KITS is a Canadian brand too
"


Verified
5/5

2024-11-10

Can’t wait to see in these!

"Loved everything about shopping Kits! Only issue is I found the try on function would glitch and not function and sometimes take me back to the previous page. A small inconvenience for beautiful affordable glasses though so no complaints here!"


Verified
5/5

2024-11-10

Excellent service! Quick and easy!

"Excellent service! Quick and easy!Excellent service! Quick and easy!"


Verified
5/5

2024-11-09

Amazing Glasses

"Loved how easy it was to order and love the options pricing is great. "


Verified
5/5

2024-11-10

Cheap fast efficient

"I just ordered 2 pairs of the frames I want, one was really cheap, with regular prescription lenses. And the second was sun tinted lenses with my prescription. Together under $90. The last pair of glasses I got online fit me totally wrong but this company measured my face online so I know it will fit. And if not, I'm not worried! The reviews said it's a breeze to return if it's not quite right. Thank G-d, I'm so glad!"


Verified
4/5

2024-11-10

First buy

"Website easy to use. My wife has used it, so I thought I would too. So far so good."


Verified
5/5

2024-11-10

Easy Order

"It was really easy to order from the website."


Verified
5/5

2024-11-10

Amazing company

"Great selection of glasses and really good price. Would highly recommend "