"I was able to quickly find my brand of contact lenses and placing the order was easy with uploading my prescription. The bonus is that the prices are significantly lower than the site I’ve previously used. "
"The price for these contacts are higher than most places."
"I've tried to by on my phone and the payment process was painful, the I move to my computer, and I don't know why my favorites was not showing, I needed to find the glasses again.
The uploading prescription doesn't work and the system kept getting my old prescription. Would be nice if we could delete or add prescriptions on prescription page.
I really like de glasses design, but using the website is not user friendly. Definitely needs improvements."
"Easy to order and still got the hello discount though I’m not new"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"My sister sent me a coupon for my first order and it didn't work. I ordered anyway :)"
"Moving from one screen or filter to the next, my settings like my prescription and PD didn't save. I had to keep entering selections over and over again and if I missed one, I ended up seeing glasses options that wouldn't actually work.
Overall, the selection is good but navigation was pretty frustrating. "
“Thank you for your feedback. We understand how frustrating it can be to repeatedly enter the same information, especially when you're trying to find the right glasses. It sounds like the navigation experience didn't meet your expectations, and we apologize for any inconvenience this caused. Your input is valuable to us, and we will share your experience with our team to improve the functionality of the site. If you have any specific suggestions or further details, please feel free to share them. We want to make your experience as smooth as possible in the future.”
"I have used Clearly Contacts for years, and they have always been late with shipping and double the price. I am so happy I found KITS. I should not have to overpay for my contacts because they are a special prescription. "
"I went to the store front today and had my eyes checked. Very busy and crowded but all went well. I was unable to purchase my glasses as the internet was down so after trying on some frames. I was told to take my prescription home an buy online. I do wish I was told how to do the measurements or had them done , as I have never ordered glasses online before. I seem to have figured it out. Hope I did it corctly as I do love their frames."
"User friendly and easy to use website"
“We're absolutely thrilled to hear your amazing feedback! It’s fantastic to know that you love our site and find it user-friendly. Your enthusiasm and willingness to share with others means the world to us! Thank you for being such an awesome supporter of Kits!”
"I used to really advocate for Kits as being affordable glasses and contacts with great services for customers. Now the website and buying experience feels like a scam with all these weird thresholds for discounts and free shipping. Not as happy with it anymore."
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Second time in a month ordering off the kits website. Easy to use, great features, such as virtually trying on the specs. I'm really happy with the first 2 pairs I received, so I thought I'd order another pair as the quality seems great and the price is cheap!"
"Who doesn’t love new glasses? Great styles… and I can’t wait to receive the two pairs I just ordered!!!!!"
"Returning customer. Great website and customer experience."
"help me get a discount code that wasnt working the first time"
"will wait to see how the order goes"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your feedback with us. We will review our discount options and pricing and will follow up with you shortly to discuss this further. Thank you for your patience, and we’re here to ensure your concerns are addressed.
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