"Good productos!!!
Good quality!!! "
"it was informative user friendly"
"Super easy to order. Wish my insurance company was one of the options for direct billing but otherwise super easy"
"I am disappointed that you need to spend so much to get free shipping. A lot of the other online companies do not require that. "
"I had trouble using my insurance card because it was health benefits rather than personal insurance benefits but when I called to ask for help getting the best offer they did find offers I was unable to find on the website or online so I ended up happy with the deal I got. I suggest calling customer service to ask for help getting the best promo available for your purchase."
"I was about to select frames quickly followed by an easy process to enter my prescription. Definitely trying again."
"Zoha was VERY helpful!! Great customer service!!!!!"
"This is the best website to go to for cheap good quality glasses. As a young adult who doesn’t have a ton of money at the moment it’s a great place to get the glasses I need. "
"Placed my first order with Kits and it was a super easy process. Excited to receive my order."
"I hated the idea of spending time in don't have shopping in a store for glasses. I found KITS and did it in 15 minutes from my living room. I'm hoping the glasses will be just as good!!"
"I am able to go back to shopping cart from the website. The drop down was too long, and I am unable to scroll down to button go to cart.
I also would like to be able to modify my orders from shopping chart
I wasn't able to find the pairs I added to virtual try on. I had to click on virtual try on any glasses so the page of with my saved options will pop up. "
"It seems to work. Will know once the glasses arrive. I am skeptical but hopeful. "
"Coupon code deleted when credit card info added :("
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
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"Many choices with try on option and best part, can bill to insurance company, save time and money."
"system worked well. would be nice if some guidance on size of glasses to buy"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback about your experience with our website. We understand how frustrating it can be when navigation isn't smooth and when you encounter issues with features like the shopping cart and virtual try-on. Your suggestion about modifying orders directly from the shopping cart is valuable, and I'll make sure to pass it along to our development team for consideration. We strive to create a user-friendly experience, and your input helps us identify areas for improvement. If you have any other concerns or need assistance, please let us know.”