"Just so seamless and easy to order. These are my 3rd pair and Kits never disappoints. "
"Great in person staff and over email. I've always felt well taken care of with Kits and recommended many friends :) "
“Wow, thank you so much for your amazing review! We're absolutely thrilled to hear that our staff has been helpful both in person and over email. Your recommendations mean the world to us! We're dedicated to taking care of our customers, and it's wonderful to know we’ve made such a positive impact on your experiences. Thank you for trusting Kits and sharing the love with your friends! ”
"Hard to find adjustments to cart"
“Thank you for your feedback. I understand that navigating the adjustments in your cart can be frustrating, and I appreciate you bringing this to our attention. We're always looking to improve the user experience, so I’ll make sure your comments are noted. If you need assistance with the cart or have any specific questions, please feel free to reach out!”
"Quick and easy. Amazing prices and quality. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service quick and easy, and that our prices and quality impressed you. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Great selection and price!!!"
“Thank you so much for your fantastic review! We're thrilled to hear that you loved our prices and selection of glasses. It's wonderful to know you had a great online experience with us. Your support means a lot, and we can't wait to help you find your next favorite pair!”
"Very good items and very affordable! Also easy to order and lots of styles to choose from. Offers discounts and coupons. "
“Thank you so much for your fantastic review! We're thrilled to hear that you loved our products and found them affordable! It’s great that you appreciated the ease of ordering and the variety of styles we offer. We're all about those discounts and coupons too! Your support means the world to us!”
"Great discounts on great glasses!"
“Thank you so much for your amazing review! We're thrilled to hear you're enjoying our great discounts and glasses. Your support means the world to us, and we're excited to continue providing you with top-quality products!”
"amazingly, it's easy to try on fun styles! Even easier to input your prescription."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you’re enjoying our services and finding it easy to try on fun styles. Making the process simple for inputting prescriptions is a top priority for us, and we’re so glad you’ve had a great experience. Your feedback means the world to us!”
"I found the site easy to use and it interfaced well with Paypal, just at the end of getting the order critiqued and ready to make the purchase the site kept coming back with errors about the discount code that they were automatically applying, causing me to have to quit the order and begin again. After a few redos it applied a discount code that worked and went through to complete the purchase. Overall a little bit of a PITA but not too much to turn me away."
“Thank you so much for your feedback! We're thrilled to hear that you found our site easy to use and that it worked well with PayPal. We're sorry for the hiccup you encountered with the discount code—it sounds frustrating! We're constantly working to improve our user experience, and your insights are invaluable. We're glad you persevered and completed your purchase, and we truly appreciate your understanding. Your support means the world to us!”
"Great service, price and quality of glasses. Placing my second order!"
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you found such great value in our glasses and that our service met your expectations. It's fantastic to know you're placing a second order—welcome back! We can’t wait to serve you again and provide even more stylish eyewear!”
"Overall a very user friendly experience. I really liked the try-on option that was easier to use than other sites and provided a more realistic viewing experience. Frame selection was extensive. It was a bit disappointing that there were quite a few frame styles that did not have a try-on option or there was only one colour try-on option for some of the eyeglass frames. Also some of. the colouring of a few frames are not true to realistic colours (particularly in tortoise styles). Otherwise very easy site to navigate. I look forward to receiving my new glasses!"
“Wow, thank you so much for your thoughtful review! We're thrilled to hear that you had a user-friendly experience and enjoyed our try-on option! It's great to know you found our frame selection extensive. We truly appreciate your feedback regarding the availability of try-on options and color accuracy, as it helps us to improve. We're excited for you to receive your new glasses and can't wait to see how you rock them! Thank you for being part of our Kits family!”
"Good selection and prices, easy to use website but the last minute "handling fee" is disappointing. "
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Thank you for your feedback! We're glad you enjoyed our selection, prices, and found the website easy to use. We understand your disappointment regarding the handling fee, and we’re always looking for ways to improve transparency in our checkout process. Your input helps us work toward a better experience, and we’ll make sure it’s shared with our team. Thank you for choosing us!”
"Limited selection based on sizes
Satisfied with previous purchase."
“Thank you so much for your feedback! We're thrilled to hear that you were satisfied with your previous purchase. We appreciate your input regarding the selection based on sizes and are always working to expand our offerings. Your insights help us improve and better serve customers like you. Exciting things are on the horizon, and we can't wait for you to see them!”
"Being able to virtually try on the frames and complete the whole purchase from the comfort of my home took away all the hassle and anxiety of making a decision in a store. No pressure at all."
“Wow! We're absolutely thrilled to hear that you had such a fantastic experience with our virtual try-on feature! It's amazing to know that we could help eliminate shopping anxiety and make your purchasing journey so smooth and comfortable. Thank you for sharing your thoughts and for choosing Kits! We're here to keep making your eyewear shopping as enjoyable as possible!”
"I really liked the upload Rx feature"
“Thank you so much for your amazing review! We're thrilled to hear that you found our site easy to use and that you liked the upload Rx feature. Your feedback motivates us to keep improving and providing the best experience possible. We appreciate your support!”
A rep from Kits, KitsAndreaM, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that your experience with Kits has been seamless and easy each time. It’s amazing to have you as a loyal customer, and we’re super excited that your third pair lived up to your expectations. Can't wait to serve you again!”