"Wouldn't accept discount code kept putting in different code."
"It would be nice to have more faster delivery. Even with fast shipping, I do not know whey I will receive it. up to 5 days for processing, then 1-3 days for delivery. That is not very fast. "
"Ordering was quick and I still can't believe the price. I'm excited to get them and hope they're as awesome as they look on line."
"I never received my free shipping it makes no sense since my order was $57 before taxes."
“Thank you for reaching out. We apologize for any confusion. Currently, free delivery is available on orders over $179. If you have any other questions, please feel free to ask. We’re here to help!”
"My last pair of glasses I purchased in October did not fit right and I cannot see very well. Previous purchases have been better. However, my reading glasses I purchased I cannot see with but my progressives are good."
“Thank you for your feedback. We're sorry to hear that the lenses on your recent order don’t match your previous experience. We'll reach out to review your prescription details and help resolve this for you. Thank you for giving us the opportunity to make this right!”
"Buying my glasses from KITS is nothing short of easy and delightful."
"Really good shopping experience but wish it was easier to go back and select other lens types while shopping, felt like I had to delete an item and re-add it with other lens options instead. "
"This was so fast and easy trying them with my phone and still not miss a beat "
“Wow, thank you so much for your amazing review! Your feedback truly motivates us to keep delivering great experiences. We're here for you anytime you need us!”
"Only issue was getting the try on tool to load. Took some time. "
“Thank you so much for your feedback! We're thrilled to hear that you enjoyed the variety of options we offer. We apologize for the trouble you experienced with the try-on tool. Your input helps us improve, and we’re working hard to make it faster and smoother for everyone. We appreciate you sharing your experience!”
"so far so good- site is easy to use - the hard part will be if my kid accepts the glasses"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to use! We totally understand the challenge of getting kids to accept new glasses, but we're confident they'll love the style and comfort. If you need any tips or support during the transition, we're here to help. Happy shopping, and we can't wait to hear how it goes!”
"Speedy delivery like no other"
“We're thrilled to hear that you had such an efficient experience with us! It's fantastic to know our speedy delivery made a positive impact on your order. Thank you for your wonderful feedback!”
"Great service quick response thank you "
“Wow, thank you so much for your fantastic review! We're thrilled to hear you enjoyed our prices and found our team friendly and helpful. Providing great service is our top priority, and your kind words truly motivate us to keep doing what we love. We can’t wait to serve you again soon!”
"I've bought two pairs so far both came in under a week and happy both times!"
“Thank you so much for your amazing review! We're thrilled to hear that you've had a fantastic experience with us and that your orders arrived so quickly. It's wonderful to know you're satisfied with both pairs you've purchased. We can't wait to serve you again soon!”
"Easy to use website. Affordable glasses"
"The range of options and glasses are great, and the shipping is fast! I found the website really unnecessarily challenging compared to other similar shopping platforms. "
“Thank you for your feedback. We're glad to hear you appreciate our prices, selection, and fast shipping! We understand that navigating our website can be frustrating at times, and we’re constantly working to improve the user experience. Your insights will be valuable as we make enhancements. If you have specific suggestions, we would love to hear them!”
A rep from Kits, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
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