"I appericate how easy the site is to navigate as well as the face measurement app"
"Easy to order the contact lenses and the gifts are always appreciated"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process easy and that your delivery was quick. It's wonderful to know that you appreciate the gifts we include. Your satisfaction means the world to us, and we're excited to continue providing you with great products and service!”
"So if you’re having trouble checking out and it appears that everything is not missing you might have to go into your account info and make sure that the shipping is exactly the same as the billing. It seems to auto fill incorrectly
Other than that, everything was very quick and simple!"
“Thank you so much for your feedback! We're thrilled to hear that you found the overall process quick and simple. We truly appreciate you pointing out the checkout issue and will definitely take a look at it. Your insights help us improve our services! We're glad you enjoyed your experience and can't wait to serve you again!”
"Love shopping at Kits.ca
The try on feature is amazing, easy to use and I LOVE the tool to help measure your PD.
The quality is amazing and the fit of every pair I’ve ordered is spot on. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you love shopping at Kits.ca and that our try-on feature and PD measurement tool have made your experience even better. It’s wonderful to know that you're happy with the quality and fit of your eyewear. We appreciate your support and can’t wait to see you back for more amazing finds!”
"Not bad for my first time on the site. A few lags but, I was glad that I didn't need to re-enter data if I went backwards. "
“Thank you so much for your feedback! We're thrilled to hear that you found the ordering process easy, especially for your first time! It's great to know that you appreciated the convenience of not having to re-enter your data. We’re always working to improve our site, so we’ll definitely look into those lags you experienced. Your experience matters to us, and we can’t wait to serve you again!”
"There is no way to edit something in your basket. I had to delete and go back to the beginning twice. Uploading the prescription was a pain. Probably designed for I phone "
“We understand how frustrating it can be to encounter difficulties while trying to edit your basket and upload prescriptions. Your feedback is important, and we’re always looking for ways to improve the user experience. If you have any specific issues or suggestions, please let us know, as this can help us make necessary adjustments. Thank you for sharing your thoughts with us.”
"Process was easy looking forward to glasses"
"Although my eye drops were still working, I managed to order my new glasses without any major problems."
"chat not working question regarding prescription number not listed"
“We apologize for the inconvenience. We will review your inquiry regarding the prescription number not being listed and get back to you as soon as possible with the necessary assistance. In the meantime, please rest assured that we are here to help resolve this issue. Thank you for your patience, and we will be in touch shortly.”
"Lots of selection at great prices"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love our selection and find our prices great. It's customers like you that make our work so rewarding! We can't wait for you to explore even more of what we have to offer!”
"I have ordered glasses off Kits for the last couple years. Kits makes it so easy and affordable for glasses to be part of my outfit!"
“Wow, thank you so much for the amazing review! We're thrilled to hear that you love Kits and have found it easy and affordable to add stylish glasses to your outfits. Your continued support means the world to us! Keep rocking those fabulous frames!”
"Misleading “free shipping” info on order page. When you already applied your discount, don’t state free shipping on orders over 99 dollars and then proceed to charge for shipping on later step in order process. If you don’t offer free shipping with the shown discount, then don’t state free shipping. Misleading and very poor customer relations. Also a waste of my time to offer free glasses with the order only to find the discount removed when at later step. Very annoying and again misleading"
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. Some promotional codes may also have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
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"So easy and quick to measure pupillary distance and upload prescription. Did this entire order in bed in 5 minutes "
“We're thrilled to hear that you found the process quick and easy! Thank you for choosing us and sharing your experience—it's always exciting to know our customers can complete their orders in such a short time! Enjoy your new glasses!”
"once I select the frame and lens and put it in the cart, it cannot be edited from there. I then have to go back and select the frame again and then select the lens again and build a whole new pair where it would be nice to be able to just edit what is in the cart. It would also be nice to be able to save the selections in the cart and be able to come back to them at a later date. "
“Thank you so much for your thoughtful feedback! We're thrilled you took the time to share your experience with us. We completely understand how frustrating it can be to have to start over when editing your selections. Your suggestions about making edits easier and allowing saved selections in the cart are fantastic! We’re always looking for ways to improve our service, and your input is invaluable. Stay tuned for updates, and we can't wait for you to have an even better experience with us in the future!”
"great prices, Canadian owned and operated, and most of all amazing customer service and support"
“Wow, thank you so much for your incredible review! We're thrilled to hear that you appreciate our great prices and are proud to be Canadian owned and operated! It's especially exciting to know that our customer service and support made a positive impression on you. Your feedback means the world to us and motivates our team to keep delivering the best experience possible!”
A rep from Kits, Kits-AlexM, has responded:
“Wow, thank you so much for your wonderful review! We're thrilled to hear that you find our site easy to navigate and are enjoying the face measurement app. We appreciate your support and hope you continue to love using Kits!”