"So easy and fast! Try on was also a great feature."
"Fun to order and virtual try on was great "
“Thank you so much for your feedback! We're thrilled to hear you had a fun experience ordering and enjoyed the virtual try-on feature! Your experience means the world to us, and we can’t wait to continue bringing you joy with our products!”
"Always easy to place my prescription glasses."
“Thank you so much for your amazing review! We're thrilled to hear that you find our service user-friendly and that placing your prescription glasses is a breeze. Your support means the world to us, and we can't wait to assist you again!”
"This is my second time ordering from Kits, my favorite glasses are the Robson’s (it seems as it’s every else’s fav too) as they have been out of almost every color for months now!!! They do not know when they will have them again.
Otherwise, this is the best and easiest website for glasses I’ve found. "
“We’re thrilled to hear you love our website and that the Robson’s glasses are your favorite! It’s awesome to have repeat customers like you! We understand the frustration with the colors being out of stock, and we’re actively working to restock them as soon as possible. Thank you for your patience and support – we can’t wait to have those shades available for you again!”
"Easy ordering fast shippingv"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our process quick and easy, from ordering to shipping. Your feedback means the world to us, and we can't wait to serve you again!”
"Nice to be able up order new contacts so simply and easily "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found ordering new contacts easy and simple. Your satisfaction means the world to us, and we can't wait to continue providing you with great experiences!”
"I did two PD measurements on the laptop that only differed slightly. But there did not seem to be a way to do a re-measurement. Perhaps browser cookies could be deleted. Lots of options, we'll see (haha) how the glasses wotk out."
“Wow, thank you so much for your thoughtful review! We're thrilled to hear that you chose us for your first pair of glasses! It's great to know you took the time to measure your PD, and we appreciate your feedback about the re-measurement process. We’re always working to improve our service, so your suggestion is super helpful! We hope you love your new glasses and look forward to hearing how they work out for you. Enjoy your new look!”
"I have been meaning to buy a new pair of prescription sunglasses and today I finally went with some Ray-Ban RB3447 Round (Metal) sunglasses. The process from selection to adding my prescription and then the payment process was a breeze!
I am now waiting 2-4 business days for delivery.
Thank you! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"The instructions were easy to follow. Great selection. "
“That's amazing to hear! We're thrilled that you found the instructions easy to follow and that you're loving the selection of products. Thank you for choosing Kits!”
"Very easy, love the try on option! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Tried direct billing to my insurance (GSC) and Kits kept telling me it couldn't proceed further because I did not give my consent. When I clicked the consent button, it took me to my insurance homepage (that I was already signed into) and that was it. Instructions on the website are vague and unhelpful."
“Thank you for sharing your feedback with us. We're sorry to hear about the difficulties you experienced with the direct billing process. We’re currently looking into this matter and will reach out to you shortly to assist with resolving the issue. In the meantime, if you have any further concerns or need immediate assistance, please don’t hesitate to contact us. Thank you for bringing this to our attention, and for your patience as we work to improve your experience.”
"best experience ever. ill def order again"
"Each time I left the cart to view more products, it would give me a different price."
“Thank you for letting us know about the issue you encountered with the cart; it’s understandably frustrating when the shopping experience doesn’t go as expected. This can sometimes happen due to different promo codes and discounts being applied, which may cause the prices to fluctuate. We’ll be reaching out to you shortly to assist with resolving this issue and to ensure that you receive the correct pricing and any applicable discounts. We’re here to help and appreciate your understanding.”
"I have been searching for attractive plastic frames with adjustable nose pads because with a thin nose bridge and wide face, it just feels and works better. A friend told me to check out Kits after showing me a pair of glasses she had and - SCORE! - I found a pair that I think will work perfectly."
"I’ve been on the hunt for months for kids glasses that are unique but will also fit my kiddo’s face. LOVE the addition of nose pads as this is a chronic problem for my kid. This, plus the cool look and amazing price point, made this completely differentiated and I bought so fast. Hope they work out!"
A rep from Kits, Kits-AlexM, has responded:
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our service easy and fast, and that you loved the try-on feature! Your feedback means the world to us, and we can't wait for you to enjoy more of what Kits has to offer! ?✨”