"as a first time customer I had no offer, very disappointed"
"Good pricing. A little complicated UI."
"Need a new pair and thought I'd give Kits a go..."
"nothing of a great experience. "
"Purchasing and using the website was intuitive and easy. It was a little slow at times loading different colors, but I'm not sure if that was my mac, wifi or if it was the kits.com site. "
"I was skeptical I could order competitively priced glasses online but looks like this is working so far."
"Website is pretty good, some lag when applying filters or going back to browse after looking at an item. Would be much better if the direct billing worked. I am covered by GSC insurance; tried to check out with direct billing but after clicking the "give consent" button I get redirected to GSC site to login but the connection between Kits and GSC stops there. The "4 easy steps" tofor direct billing are not accurate."
“Thank you for taking the time to share your feedback with us. We’re currently looking into this issue and will reach out to you shortly to assist with resolving the direct billing problem and ensuring a smoother experience. In the meantime, if you have any other concerns or need further assistance, please don’t hesitate to contact us. Thank you for your patience and for helping us improve our service.”
"The website is so easy to use. Love how easy is to try on these glasses. I'm looking forward to receiving my glasses soon. If everything goes well, this will definitely my family go to website to order glasses and contacts. "
“Wow, thank you so much for your fantastic review! We’re thrilled to hear you found our website user-friendly and loved the try-on feature! It’s amazing to know that you’re excited about your glasses, and we can’t wait for you to receive them. We’re looking forward to becoming your family's go-to for glasses and contacts! Your support means the world to us!”
"I love kits so so much and always recommend it to friends and people that I meet!! Their website is so functional and wonderfully made, which makes glass shopping so much easier. Their glasses’ quality is also top tier, it’s honestly better than those branded ones where you just pay for the name, but get a crappy quality thereafter. I have both the expensive ones and those from Kits, but I always wear my Kits ones when I take a break from contacts."
“We're absolutely thrilled to hear your amazing feedback! Thank you for your kind words and for recommending Kits to your friends! It’s fantastic to know that you find our website functional and user-friendly. We're dedicated to providing top-tier quality, and it’s wonderful to hear that our glasses have become your go-to choice over expensive brands. Your support means the world to us, and we can’t wait to continue providing you with the best in glass shopping!”
"Always an easy way to order my glasses. Amazing quality at incredible prices. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"fast 2 min ordering thanks!!!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"missing large size & try on feature in styles I wanted"
“Thank you so much for your feedback! We're thrilled to hear you enjoyed your experience with us, and we truly appreciate your insights regarding the missing large sizes and try-on features. We're always working to improve and expand our offerings, and your suggestions are super helpful in guiding our efforts. Stay tuned for updates, and we hope to bring you those styles soon!”
"I clicked, picked, and shipped! The process was easy and the price was amazing! "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process simple and that you loved the amazing prices. Your feedback means the world to us, and we can't wait to serve you again!”
"So easy and fast! Try on was also a great feature."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our service easy and fast, and that you loved the try-on feature! Your feedback means the world to us, and we can't wait for you to enjoy more of what Kits has to offer! ?✨”
"Fun to order and virtual try on was great "
“Thank you so much for your feedback! We're thrilled to hear you had a fun experience ordering and enjoyed the virtual try-on feature! Your experience means the world to us, and we can’t wait to continue bringing you joy with our products!”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced as a first-time customer. We value your business and would like to make things right. One of our team members will be reaching out to you shortly to assist with a promotion that we hope will enhance your experience. Thank you for giving us the opportunity to improve.”