"direct billing didn't work. disappointing"
"Great glasses for little money! What's not to like!!!"
"Got hit with an Instagram add a couple times and they finally sold me. I need glasses since Im on a computer all day everyday so I got the basic set up to test quality and sizing first. If all is good I will certainly buy another pair! "
"Quick, friendly, fast, fair prices!!!"
"Very quick and easy processing "
"Elegant and easy to use app - can’t wait to get my glasses!"
"Customer service is excellent"
"Lots of choices for frames
The store brand frames are at an affordable price
The try-on feature is great"
"the website is very user friendly and i liked the fact that i could submit the payment directly to the insurer "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our website user-friendly and that submitting payment directly to the insurer made your experience even better. Your feedback means the world to us, and we can't wait to continue providing you with top-notch service!”
"Virtual fitting worked very well. Great price. "
"Will not be buying from kits again. I constantly being sent text promos but the codes don’t work when I try to use them! "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Designs are really cool and affordable. Customer service was very kind too."
"Kits has a wide variety of glasses at great prices."
"Smooth clear purchase. Lots of variety. The try on feature worked well and use of insurance was seamless!"
"I've ordered 5 pairs of glasses from Kits in the last two years, they're top quality products and lenses without the ridiculous pricing of name brands, or the brick and mortar stores. I won't buy anywhere BUT Kits!"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for bringing this to our attention. We're sorry to hear that the direct billing didn't work as expected. We’re looking into the issue and will reach back out to you as soon as possible to help resolve it. Your satisfaction is important to us, and we appreciate your patience.”