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Product & services pricing
4.60/5
Chance of future purchase:
4.77/5
Shipping & packaging:
0.00/5
Customer service:
4.79/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-08-16

Excellent selection and pricing!

"I’d been looking at RayBan frames and found the ones I wanted on Kits.ca at a fraction of the cost. This my 5th pair of glasses and sunglasses fro Kits and I couldn’t be happier with the quality and service."


Verified
4/5

2024-08-16

Canadian and Affordable

"I heard about this company from my colleague and I am more than happy she shared it with me. I love that they use recyclable material and does not coat and arm and a leg. I am excited to receive my new pairs!!"


Rep reply posted 2024-08-16
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that you found us through your colleague and that you appreciate our commitment to sustainability with recyclable materials. It's wonderful to know that our affordability resonates with you too! We can't wait for you to receive your new pairs and hope you love them just as much as we do! Your support means the world to us!”


Verified
5/5

2024-08-16

Convenient service

"Online site was convenient and easy to navigate."


Rep reply posted 2024-08-16
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our service convenient and our website easy to navigate. Your feedback motivates us to keep improving and providing the best experience possible. We appreciate you taking the time to share your thoughts!”


Verified
5/5

2024-08-16

Good experience

"Easy to buy, beautiful options"


Rep reply posted 2024-08-16
A rep from Kits, Kits-AlexM, has responded:

“Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience shopping with us and found our options beautiful. Your feedback means the world to us, and we can't wait to have you back for more!”


Verified
5/5

2024-08-15

Back again with ZERO HESI

"Kits works. The styles are just what you need the process is super easy and the price is what you can afford. It’s usually my go to. I got Zenni once for prescription safety glasses and they were good but nowhere near as affordable and the process right down to shipping was a nightmare and billing. I will keep coming back to kits. "


Rep reply posted 2024-08-15
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that Kits has become your go-to choice! It's fantastic that you find our styles just right and the process easy and affordable. We strive to make everything as seamless as possible, and your feedback truly motivates us! We're excited to have you as part of our Kits family and can't wait to serve you again!”


Verified
4/5

2024-08-16

KITS Glasses, OK ordering

"There are lots of styles to choose from. I was able to find a shape and size I liked. There were 2 areas of confusion, 1) I was unable to remove/delete my old/expired prescription, I was able to upload my new prescription but concerned the wrong one may be used, 2) The discounts were weird, I started to use SUMMER25 for 25% off lens upgrade then saw the promo for KITS+ an anual Promo for $50. At checkout SUMMER25 was automatically added in, when I selected the KITS+ promo it added in a pair of sunglasses I did not like or want without any explanation, I removed the KITS+. ODD! "


Rep reply posted 2024-08-16
A rep from Kits, Kits-AlexM, has responded:

“Thank you for your fantastic review! We're thrilled to hear that you found a style you love among our wide selection of glasses! Your feedback on the prescription process and the promo confusion is incredibly valuable to us. We're always looking to improve, and we'll pass your suggestions along to the team to enhance the experience for everyone. We appreciate you taking the time to share your insights with us, and we can’t wait to see you with your new glasses!”


Verified
5/5

2024-08-15

Affordable quality frames

"I just purchased my 2nd pair of kits glasses and I'm am still surprised by the low price of the frames and lenses while still maintaining high quality. I don't know how they do it. If they can keep this up, I'll be a Kits customer for life."


Rep reply posted 2024-08-15
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that you love your Kits glasses and appreciate our affordable prices without sacrificing quality. It's fantastic to have you as a loyal customer, and we can’t wait to see what you choose next! Your support means the world to us!”


Verified
5/5

2024-08-16

Awesome Possum

"Great deals with great quality glasses. would recommend"


Rep reply posted 2024-08-16
A rep from Kits, Kits-AlexM, has responded:

“Thank you so much for your awesome review! We’re thrilled to hear that you love our deals and the quality of our glasses. Your recommendation means the world to us! We can’t wait to serve you again.”


Verified
5/5

2024-08-12

Great value, but a small issue

"Glasses arrived with the arms way too tight, and would probably broken as they were. Luckily, I found a small enough screwdriver, and was able to loosen the arms to work satisfactorily. Other than that, I'm happy. These same glasses at a storefront would be $200 or more."


Verified
5/5

2024-08-16

No SPECulation with KITS

"Amazing ordering process; great looking and fitting glasses."


Verified
4/5

2024-08-16

2nd pair

"First pair arrived and I quite like them"


Verified
5/5

2024-08-15

PD size

"I have two PDs measurement, distance and near. Please indicate which PDs you need, or both of them in your website."


Verified
5/5

2024-08-14

Unbelievable!

"I have always paid over $1,000 for progressives in the past - this is life changing! Just ordered 3 pairs for $300! Thank you Kits - you are my GO TO from now on!!"


Rep reply posted 2024-08-15
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for your incredible review! We're thrilled to hear that our eyewear has made such a positive impact on your life and that you found such amazing value in our progressives! It's fantastic to know that you've chosen Kits as your go-to for glasses. We can’t wait to serve you again and help you find even more great styles! Enjoy your new pairs!”


Verified
5/5

2024-08-15

i love how fast the glasses will be in

"i love the easy and fast service and the back to school sale is perfect for my daughter "


Verified
1/5

2024-08-15

Kits has been out of my usual contacts for MONTHS AND MONTHS :(

"Many months ago I was told my prescription would be restocked in 5 weeks and it has not for the KITS dailies. I'm spending a lot more money to buy different brands in the meantime. "


Rep reply posted 2024-08-16
A rep from Kits, Kits-AlexM, has responded:

“Thank you for reaching out, and I sincerely apologize for the inconvenience you've experienced. The good news is that we do have the Kits daily contact lenses back in stock, with 30 packs currently available. We're here to help get you back into your usual contacts as soon as possible. Please let us know if you'd like to place an order or if there's anything else we can assist you with. Thank you for your patience and understanding!”