"Easy ordering process. Thanks"
"Have to put in payment info to set up an account, doctors prescription upload but now feedback, still not sure if you got it properly, what about insurance provider? Still don't know or feel confidant you will process this at all."
“Thank you for your feedback, and we apologize for the confusion and frustration you’ve experienced. We want to assure you that we have received your prescription and are currently processing it. One of our team members will be in touch with you shortly to answer any additional questions you may have, including details about your insurance provider. We’re committed to ensuring you feel confident and supported throughout this process. Thank you for bringing this to our attention.”
"I love how easy it is to reorder with this site. I love that I don’t have to worry about remembering what I purchased. "
“Thank you so much for your amazing review! We're thrilled to hear that you find reordering with Kits so easy and convenient. It's wonderful to know that our system helps you keep track of your purchases without any hassle. We appreciate your support and look forward to continuing to make your experience even better!”
"Easy to use, direct and convenient. Would recommend. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to use and convenient. Your recommendation means the world to us and motivates us to keep improving! We appreciate your support!”
"All good fast and easy high quality"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service fast and easy, and that you're enjoying the high quality of our products. Your satisfaction means the world to us! We can't wait to serve you again!”
"Super easy to place orders. I like the virtual try-on feature but it kept getting stuck. Otherwise, good deal. "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process easy and that you enjoyed the stylish options. We appreciate your feedback about the virtual try-on feature, and we'll definitely look into that to enhance your experience further. Your insights are invaluable to us, and we're so glad you had a good deal with us!”
"The website was super easy to navigate. "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that you loved the cuteness of our products. Your feedback means the world to us and motivates us to keep improving! Happy shopping!”
"My experience was fun, quick, and easy. I heard about kits on tik tok. I saw some videos of their glasses and had to check them out for myself. Just placed my order and couldn’t be more excited. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Payment wasn’t working for 45 mins. It only worked after I gave up trying after 45 mins straight of it not going through for no valid reason. "
“We're really sorry to hear about the frustrating experience you had with the payment process. We strive to make things seamless for our customers, and it’s clear we fell short this time. Your feedback is important, and I’ll make sure it gets to the right team so we can improve this aspect of our service. If there's anything further you need assistance with or if you'd like to share more about your experience, please let me know.”
"These guys were on top of things when I put in a request for help with my order. You guys are great and the best place to get glasses!"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"was great, simple, fast and economic"
"Quick easy
Easy to figure out your size
Lots of choice"
"Very easy, no problem what so ever!"
"After reviewing multiple online outlets, I determined KITS was the one for me, and I wasn't disappointed. Having already reviewed frame options, their online measurement system made it easy to ensure I'd get a good fit, and in 20 minutes and for less than $100 my 2 new pairs of glasses were on the way! Thanks for making it easy!"
"A good experience but the discount code didn't work as expected. I received only $17 by using the SUMMER25 code on a $106 purchase."
“Thank you for your feedback, and we’re glad to hear you had a good experience overall. We apologize for the confusion regarding the discount code. The SUMMER25 code offers 25% off the cost of the lenses only, so the discount doesn’t apply to the frame. This is why you received $17 off your purchase. We appreciate your understanding and hope this clarifies things. If you have any further questions or concerns, please don’t hesitate to reach out.”
A rep from Kits, Kits-AlexM, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process straightforward and easy. Your feedback means a lot to us, and we’re excited to keep providing a great experience for our customers!”