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Product & services pricing
4.66/5
Chance of future purchase:
4.81/5
Shipping & packaging:
0.00/5
Customer service:
4.88/5
Return/Replacement policy:
0.00/5

Verified
4/5

2024-11-05

So many options!

"I enjoyed browsing and "trying on" the glasses.
Found the suggestions helpful.
Look forward to receiving and trying on my choices!
Wish Manulife was a direct bill option.
"


Verified
5/5

2024-11-05

Suoer easy to order

"Super easy to order! Can’t wait to see how they turn out. "


Verified
5/5

2024-11-04

Easy Peasy Lemon Squeazy

"Purchasing prescription glasses has never been so easy. Great variety of stylish frames for me to choose from, for my small face. "


Rep reply posted 2024-11-05
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that you found the process of purchasing prescription glasses to be so easy and enjoyable. It's fantastic that you loved the variety of stylish frames we offer, especially for those with smaller faces. Your satisfaction means the world to us, and we're here to keep making your experience great!”


Verified
5/5

2024-11-05

Let's see

"Giving this review a 5-star for ease of ordering my prescription glasses online. Found the same glasses I saw at my eye clinic for about four times the amount it is sold here. Crossing my fingers and hoping everything works out perfectly at the end. "


Verified
5/5

2024-11-05

A Very Good Value!

"I pay less at Kits.com without using my insurance opposed to paying double the price at my local eye care center when I do use my insurance. Thank you Kits.com for giving me a fair price. "


Verified
2/5

2024-11-05

Glitchy Site

"I had to place my order twice, since getting redirected to PayPal zeroed out my shopping cart, but my order was not completed for some reason. "


Verified
5/5

2024-11-05

No Hassle

"Everything I hate about buying glasses goes away, including price!"


Verified
5/5

2024-11-05

Great prices!

"Great prices and fast delivery!"


Verified
5/5

2024-11-05

I caught the Kits bug...

"This site was crazy easy to navigate and the try-on feature is THE BEST! I'm so excited for my shipment to arrive. "


Verified
5/5

2024-11-05

EASY BREZZY 123

"The site is very user friendly and also they have a great affordable selection of glasses. "


Rep reply posted 2024-11-05
A rep from Kits, Kits-AlexM, has responded:

“We are absolutely thrilled to hear your feedback! It's fantastic that you found our site user-friendly and enjoyed our selection of affordable glasses. Your experience means the world to us, and we’re excited to continue helping you find the perfect pair! Thank you for taking the time to share your thoughts!”


Verified
3/5

2024-11-05

glasses

"will not know my overall satisfaction until I try the glasses... "


Rep reply posted 2024-11-05
A rep from Kits, Kits-AlexM, has responded:

“Thank you for your feedback. It’s completely understandable to want to ensure your glasses meet your needs before making a final judgment. We encourage you to try them out, and if you have any questions or need assistance, please reach out. We’re here to help ensure you have a positive experience with your new glasses.”


Verified
5/5

2024-11-05

Such a good deal!

"nicely done Kits! It's great to have accessible glasses!"


Rep reply posted 2024-11-05
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for the amazing review! We're thrilled to hear that you found such a good deal with our Kits! It's our mission to make quality glasses accessible for everyone, and we're so glad you appreciate it. Your feedback means the world to us and inspires us to keep delivering great products!”


Verified
4/5

2024-11-05

"better state the name of the user therein at the very beginning when you start filling up the information. "


Verified
5/5

2024-11-05

Fantastic variety of glasses to choose from. Super easy site naviga

"This is my first experience buying glasses online and it was a breeze. Easy site navigation and I loved the try on feature. The prices can’t be beat.
There are many online eyeglass companies but it was important to me to buy Canadian. Looking forward to getting my new glasses!
"


Rep reply posted 2024-11-05
A rep from Kits, Kits-AlexM, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our selection of glasses to be fantastic and that navigating our site was a breeze for you! It's awesome to know that you enjoyed the try-on feature and that our prices stood out to you. We're so proud to be a Canadian company serving you, and we can't wait for you to receive your new glasses! Your support means the world to us!”


Verified
3/5

2024-11-03

GreenShield payment link removed

"I’m unhappy that GreenShield payment link has been removed."


Rep reply posted 2024-11-04
A rep from Kits, Kits-AlexM, has responded:

“We wanted to let you know that the direct billing option for GreenShield is no longer available. However, you can still submit a manual claim by downloading your receipt directly from your account. Once downloaded, you can use the receipt to file a claim with GreenShield for reimbursement. If you have any questions or need assistance with this process, please don’t hesitate to contact us.”