"It would have made my shopping easier if there was a space to input my PD. I spent hours looking for frames that fit my PD!!
I would find something I like and they weren't right for my PD. So much time."
"First time buyer. Very easy compared to others online sites! Which were very confusing. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that your first experience with us was smooth and easy. We strive to make shopping enjoyable and straightforward, and it's amazing to know we hit the mark for you! We can't wait to serve you again!”
"Birthdate shouldn't need to scroll to find it, should be able to enter directly.
Issue with direct billing after completing the full section. Insurance provider available on drop down, no information on issue, simply rejected"
"I got 20% off my contacts order and it was so easy! Thank you, kits!"
"Slappin good deals. I sure do love flickin a lens into my oculars. Save cash? Okay. Hella!"
"The process was easy, and the prices were more than fair "
"Right from trying on glasses virtually to measuring my PD, I was so impressed with the entire experience from Kits. This is my first time buying and give this part of the process top marks. Hoping the quality of the product matches this, because WOW. Would recommend based on ordering alone. Way to go, Kits!"
"Fairlu ly easy, done in30 min. "
"First time buying name brand on here, hope they are nice, I splurged!"
“Thank you so much for your review! We're thrilled to hear you're trying out our products for the first time! We are confident that you'll love your name brand purchase. Your trust means the world to us, and we can't wait for you to experience the quality firsthand! Happy shopping!”
"They were there when I needed them. This other website I’m not gonna name was telling me it’s gonna take me like two weeks to get my glasses. Then I came across KITS.CA, which claims that they can have my glasses in my hands from 1 to 4 days. I am not 100% sure how true that is but it was day one and I already got a email saying that my glasses are already at the cutting floor. If that is the case, I am guessing I should have my glasses here in one or two days. That would mean KITS estimated their delivery times perfectly so I ordered on October 30, 2024 and looks like I should be receiving them on November 01, 2024. Thanks KITS.CA for such an awesome job. You guys are lifesaver or should I say eye savers?"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found us just in time and that our delivery times lived up to your expectations! It's our mission to provide speedy and reliable service, and it sounds like we hit the mark for you. We can't wait for you to receive your glasses and hope you love them! Your feedback truly means the world to us!”
"My first time purchasing from here and I liked how easy it was to find styles I like"
“Thank you so much for your fantastic review! We're thrilled to hear that you had such a great experience finding styles you love. It's wonderful to welcome you as a new customer, and we can’t wait to see what you choose next. Happy shopping!”
"I ordered my prescription glasses through Kits. The insurance claim was direct and hassle free. Order arrived on time and was a perfect fit."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you loved the quality of your glasses and that your experience with the insurance claim was seamless. It's awesome to know your order arrived on time and fit perfectly! We appreciate your support and can't wait to serve you again!”
"Amazing glasses and customer sevice! Affordable quality and my prescription is spot on!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you love the quality of your glasses and that our customer service exceeded your expectations. It's wonderful to know that your prescription is perfect too! Your support means the world to us!”
"I was ordering glasses for me and my husband but i could not save both RX it would just copy the same rx- took a bit to get things organized and then it wouldnt take my insurance information
bit frustrated "
“Thank you for sharing your experience with us! We’re glad to hear you appreciate the quality of our products, but we’re sorry for the trouble with saving both prescriptions and submitting your insurance details. We’re constantly working on improvements, so your feedback is invaluable. If you still need assistance with your order, please reach out. We’d love to help make things right!”
"When i did my measurements they were coming in with different numbers each time. For example, the PD ranged from 59 - 65. Wasn't sure which measurements were the most accurate."
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback. We’re sorry to hear about the frustration you experienced while trying to find frames that fit your PD. Our team will reach out to discuss your experience and explore ways we can better support your needs. Your insights are invaluable to us, and we’re here to help make things easier for you.”