"Would have liked to have viewed the glasses on my picture but not available to do so. Hope they work well."
"First time on kits.com and was impressed. Other websites were not as easy. Now just waiting to see how I like the contacts. If I do I will continue with using kits.com"
"super easy, prices were the lowest too. no hidden charges"
"very user friendly I would recommend this web site"
"East process/great selection "
"Found KITS on TikTok and couldn't believe it. Everything from the frames offered, to the try-on feature, to the checkout, is as easy and convenient as it could possibly be. Plus the glasses are fantastic. I love this store."
"User friendly! Easy to use online ordering process! "
"My first pair of glasses arrived quickly, but were the wrong Rx (I can use bifocals but wanted a pair of reading glasses). As soon as I contacted KITS, a new pair of glasses were on their way. They've arrived and I love them! Easy peasy! Thank you for your prompt customer service@"
"Another company tacking on processing fees"
"The 30% off 'HELLO' coupon was rejected due to multiple people in the household having used it... thing is I am the only one who lives in my household and this is a blatantly incorrect claim."
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Very efficient and convenient"
"From viewing my cart and trying to continue shopping could be easier. Clearer pricing for upgrades and i dont know what i did but ended up with 3 of the same glasses one with the upgrade i wanted. So i switched back to my original order and canceled the 3"
“Thank you for your feedback. We understand how frustrating it can be to navigate a website that feels complicated, especially when trying to make changes to your order. Your experience with the cart and pricing clarity is valuable information for us, and we'll definitely look into improving those aspects. We're sorry to hear about the confusion with your glasses order. If you need further assistance or have questions about upgrades or managing your order, please reach out. We're here to help!”
"You guys rock! Just ordered my 4th pair! "
"GREAT EXPERIENCE, NOW WAIT AND SEE "
"KITS makes getting new glasses affordable and easy and they have a great selection of frames!"
A rep from Kits, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”