"Just need simple computer glasses, this was the best choice
"
"Excellent -simple- efficient"
"My husband ordered with a free gift yesterday to find out that his 30% off was not applied to his first order. I went to order today to receive a free gift with my order and found out I have to choose my promotion. I think that the check out promotions are very deceiving. "
"excellent experience. This is my 3rd pair."
"Very easy and user friendly, thank you!"
"wife could pay her glasses through insurance and it wouldnt go through onmine"
“Thank you for reaching out and sharing this with us. We’re sorry to hear about the difficulty you’re experiencing with processing payment through insurance. We’ve received your message and will follow up with you shortly to assist further and help resolve this issue. We appreciate your patience and are here to ensure this gets sorted out for you.
”
"The website was slow when adding to the cart. Then when you go back it was actually added and there were multiple products there from the previous attempts to purchase. "
“Thank you for bringing this to our attention. We understand how frustrating it can be to experience delays and issues while trying to place an order. Our team is continuously working to improve the website's performance, and your feedback is invaluable in helping us identify areas that need enhancement. We're committed to providing a smooth shopping experience, and we appreciate your patience as we work to resolve these glitches. If you encounter any further issues, please don't hesitate to reach out for assistance.”
"Easy to use website, good selection of glasses at excellence prices. "
"I was really skeptical, but once started the process, I realized how easy it was. Great price. Just try it."
"Bought several pairs so far from Kits. They are fantastic!"
"i love Kits glasses and will continue to order f rom the,m"
"I prefer XL sized frames and have a hard time in stores and online finding what I'm looking for without spending an arm and a leg. I was happy to see a decent selection in larger sizes at a very reasonable cost. I just wish that they had a try on option for more of the styles. There were quite a few other styles I would have considered but couldn't try them on. "
"Easy measurement and ordering experience"
"I have been a customer of KITS for approximately 4 years. Fabulous selection of glasses and a very reasonable/affordable price. One time I had an issue the customer service was excellent. I get loads of compliments on my glasses and have referred many individuals. "
"Cant wait to get my new glasses & my new sunglasses! "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.
”