"Couldn't get my perscription in for my contact lens. Alot of back and forth; till I finally tried something else, so hopefully it works. If my perscription is incorrect, I will be sending the contacts back. Thank you, Cyndi"
"Glasses are decent quality for the price. Shipping is quick, and customer service when needed is wonderful!"
“Wow, thank you so much for your amazing feedback! We're thrilled to hear that you love the flattering fit and great price of your glasses! It's fantastic to know that you found the quality to be impressive, and we always strive to provide quick shipping and excellent customer service. Your satisfaction means the world to us!”
"So simple to order contacts! Great price!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process for contacts easy and that you enjoyed our great prices. Your satisfaction means the world to us, and we can't wait to help you again soon!”
"I was checking out and at the last step, I get an error message that the code HELLO cannot be used because it is limited to one coupon per household. I have never ordered from KITS, before. It is my first time. My husband has never ordered from here either. I only completed this purchase because I am out of contacts."
“Thank you for letting us know about the error you encountered with the promo code. We’ll be reviewing your account to look into this and will reach out to you shortly to help resolve it. We want to make sure you receive the best experience on your first order with us. Thank you for choosing us, and please don’t hesitate to let us know if there’s anything else we can assist with in the meantime.”
"the website is very easy to navigate and super fast check out! I took a picture of my prescription so hopefully the glasses come in correct "
"Could not figure out how to do direct billing to my insurer until I received help from an agent. UI flow needs some work"
“Thank you for your feedback. We understand that navigating the direct billing process can be challenging, and we appreciate your patience while seeking assistance from our agent. Your experience highlights areas where we can improve our user interface, and we will take your comments into consideration as we work on enhancements. If there's anything else we can assist you with or if you have further suggestions, please let us know.”
"Seems like it was easy but we'll see when I receive my first pair."
“Thank you for sharing your thoughts! It's great to hear that you found the process easy. We understand that anticipation for your first pair can be exciting, and we're here to help make that experience as smooth as possible. If you have any questions or need assistance in the meantime, feel free to reach out. We're looking forward to hearing what you think once your order arrives!”
"I wish there was a way for me to filter frames according to my small PD"
"I thoroughly enjoyed the process of virtually trying on glasses as it's probably one of the better porgrams I have seen compared to competitors they also can ACTUALLY help you find your PD. Super awesome technology and no pushy sales for add ons, all simply laid out and user friendly"
"Easy to use great! Great options!"
"I enjoyed this online shopping recommendation from my friend..was easy to select glasses and check out. "
"It seems like the details like the measurements need to be entered each time a different frame is selected."
“Thank you for your feedback. I understand how frustrating it can be to have to re-enter measurements for each frame. We aim to create a smooth ordering experience, and your comments are valuable in helping us improve. We’re continuously working on enhancements to streamline the process, and I appreciate your patience as we make these updates. If there's anything specific you would like to see changed or improved, please let us know.”
"I understand there are plenty of websites you can get glasses from and they are all good in their own way, however KITS provide prices for all classes :) and love the user friendly app."
"1) Difficult to go back to the cart if you exit
2) Shows "add a case for $5" when the case is already included
3) Shows Sunlife as an available insurance options but cannot choose it from the dropdown
4) Makes you switch between phone and computer (for PD checking)"
"Lots of variety and love quick shipping "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback, and we’re sorry to hear about the challenges you faced with getting your prescription sorted. We know it can be frustrating to go through multiple steps to get everything right, and we appreciate your patience. We’ll be reaching out to you with a call shortly to see how we can assist further and ensure your lenses are exactly what you need. If there are any issues, we’ll be here to help with returns or any adjustments.”