"The cool part about this transaction is that Kits can direct bill to my insurance provider! What a great thing to not have to worry about later! Love this and can't wait to get my new glasses! "
"Very easy and smooth and of course fast."
"I have a fat head and it had always been hard to find glasses at the store. This virtual try on and the informative journey through the process was fantastic. (ie your size is found right on the wing of your existing glasses!) I will not buy glasses from an optical store,again! "
"Your insurance claim doesn't work very well. Kept telling me I needed to input how much I was claiming yet there was not a spot. I would look into that for future shoppers. Otherwise the website is great, great selection of glasses"
"It was Great can’t wait to get these glasses it’s my first time ordering from Kits. Will keep you posted on how everything goes."
"I thought the whole process was seamless. The interface of the platform was very user-friendly. The only thing I would like to see more are photos of the glasses on different head shapes and races. "
"first time using insurance billing and had many problems. some on my end. Thanks"
"I've been getting contacts for my kids here for several years and have been very pleased with their service."
"Very easy to purchase online, good quality glasses"
"easy to use super fast delivery"
"Great to have the prescription loaded, but also being aware of your face width, eye width, nose bridge width, temple arm length, and PD (which the online tool provides to you) makes the choosing of lenses easier. The try on tool / feature is extremely useful. All around fantastic interactive website for a necessary purchase that you wouldn’t want to get wrong."
"good products and easy access"
"They prices look nice but they get you on the lens costs as well as a random fee of $10 which they tag on at the very end. Not the best practice. Lets hope the glasses are as good as they make them out to be. "
“Thank you for sharing your experience. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers. If you have any questions about your order or fees, please reach out to our support team. We're here to help and ensure you have a positive experience with your glasses.”
"Can’t wait to try my new glasses. My very first pair ! "
"Great prices on high end contacts ! "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback! We understand that navigating insurance billing can be challenging, especially for the first time. We're glad to hear you reached out, and we appreciate your patience as we work to improve our process. If there's anything specific we can assist with or clarify, please let us know. Our team is here to help!”