"The website was quite and easy to use, looking forward to trying the new frames when they arrive"
"We have all ordered several pairs over the last couple years, good quality and super convenient and easy. Quick shipping"
"After submitting my insurance info, the mobile site would not allow me to enter cc info as required to submit my order. Otherwise shopping from kits was a breeze "
"Re-ordering is so smooth and I even got a discount that I hadn't been expecting! "
"Been using KITS for several years, easy, user friendly and product is excellent. "
"Fast and easy ordering. I really like being able to use the camera to see what they would look like on and for measuring. Frames and lenses much cheaper than anywhere I've been. I've heard good things from other people, so I'm hoping they look good and are of decent quality."
" Easy to navigate. Try on feature very useful"
"Kits is my preferred glasses shopping experience!"
"Very annoying I had to start the process over multiple times. It kept clearing my cart, clearing my filters, and changing my prescription (PD # specifically) to an incorrect number "
"It’s hard to break into the online glasses thing. Kits does make it easy. Customer service has no delay. I do feel guilty returning something like glasses, but they do their best to give you an idea of what you’re getting. Sometimes frames are smaller than I expect. Overall great experience every time. Trying contacts next"
"great website. Your flagship store in kits is WAY to small. Was cheek to jowl in there with too few mirrors."
"Discount code said it was for 25% off but only gave me 20% off. (LOVE25)
Had errors when attempting to bill directly to insurance that were not accurate and no way to override."
"It only gave me one option, not even the options I needed! I needed advanced, not premium, not standard. Shaking my head! Sad. L"
“We’re sorry for any confusion caused by the lens options and appreciate you sharing your feedback. For certain very thin metal frames, only high-index lenses are compatible to ensure both durability and optimal vision correction. This is why you may see limited options, as other lenses may not work well with these types of frames. If you’d like help finding the right lenses or frame options to suit your prescription, please feel free to reach out. We’re here to help you get the best fit.”
"I have so many glasses from Kits. I love them.
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"This is the third time that I have bought glasses from this company and they have all been great!"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for bringing this to our attention, and we're sorry for the inconvenience. We’ll look into this right away and reach back to assist you in resolving both the discount and insurance billing errors. Thank you for your patience, and we’ll be in touch shortly.”