"What an awesome service - many high quality options and direct submission through benefits! "
"KITS was such a fantastic service. Will definitely be ordering again."
"lots of selection. direct billed my insurance. how great is that. super satisfied."
"Good merci beaucoup
Bon service merci "
"Very easy and simple process to get a new pair of specks!!"
"It’s my first order hope it’s will be great. I was hoping to have some first time special but none:( ???"
"The website was easy to navigate and the process was done quickly. I ordered the desired contact lenses for my son at the best price I could find."
"I was afraid to choose the wrong size since I've never ordered glasses online. But there's a guide of how to get the measures in an interactive way. So easy to complete all steps. Exited to get my new glasses. Chat bot's also useful."
"Ordering has been very easy. Look forward to receiving them"
"I am not sure about the sizes and even if the purchase was completed "
"Love the easy to use site and incredibly excited for direct insurance billing! "
"J’adore ce site les paires sont incroyables et les prix aussi ! "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love Kits and appreciate our incredible selection and prices. Your support means the world to us, and we can't wait to continue bringing you more fabulous finds!”
"So good! Such fast service! Great online Try Ons! Love!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love our fast service and online Try Ons! It makes us so happy to know you're enjoying your experience with Kits. Your enthusiasm makes our day brighter! ❤️”
"just like the title says - info was correct but didnt work. unrelatedly, i wish there was a bit more variety in frames! :)"
“Thank you for sharing your feedback! We’re sorry to hear you had trouble with the direct billing to your insurer. Our team will be reaching out shortly to assist with this and make sure we get it resolved. We also appreciate your suggestion for more frame variety! We're always looking for ways to improve our selection and offer more choices. Thanks again, and we look forward to connecting with you soon to help with the billing issue.”
"Couldn't choose size (s, m, l) If only comes in one size please state.
Site works better on iPhone vs Android tablet.
I saw these frames on a friend so I ordered the same. "
“We understand your confusion regarding the sizing options, and we appreciate you bringing this to our attention. If the product only comes in one size, we will definitely work on making that clearer on our site to avoid any future misunderstandings. Your feedback is invaluable as it helps us improve our service.”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for placing your first order with us! We’re excited to get your new glasses ready and hope you’ll love them. We understand it’s always nice to have a special discount for your first order. We’ll take a look at the current discounts to see if there are any that might apply and give you a call to assist further. Thank you for choosing us, and we’re here if you need anything!”