"Great service, fast delivery, can’t be beat "
"It wasn't clear on the website that only 1 promo code can be used per order. So I called customer service to confirm if both promo codes were used, which is when I found out that only one code can be applied. So I requested for 1 of my 3 classes that I ordered be cancelled/refunded, but the service rep wasn't able to do that. Therefore, I requested to cancel/refund the entire order and I will re-order the glasses separately so that I can apply the 2 promo codes separately. I waited a couple of days after my request, but did not receive an email confirmation of my cancel/refund. Thus I called back to follow-up. I learned that nothing was done from that conversation. So, I had to go through the entire request again and resulted me in cancelling the original order the second time, waited to receive the email confirmation, then re-ordered the glasses. Was not a smooth process, but rather a frustrating experience where the service reps did not offer much options but to cancel my order and start over again. "
"Lots of great options, easy to use ! "
"First time buying. Pretty good experience "
"I've tried other online glasses sites, and KITS is by far the BEST! Amazing Prices, gorgeous selection and easy returns. Love you guys!"
"I always enjoy ordering knowing the company is from Vancouver and the quality is unbeatable! The amazing price is the biggest bonus of course. Super fast shipping also. "
"so simple and efficient - took the hassle out of claiming insurance!"
"This was a great experience! So convenient and easy to use. Took us 5 minutes to place the order. Let’s see now if Kits can deliver because the expectations are high after this first encounter! Loving them so far "
"So easy to use, set up and choose from a fantastic selection! Can't wait for my first order to arrive "
"Love that it is a Canadian company "
"Please allow non-PayPal payment options."
“Thank you for your feedback! We actually do offer PayPal as a payment option, along with credit and debit cards, Google Pay, and Apple Pay at checkout. We hope one of these options will work well for you, and we’re here if you have any other questions or suggestions. Thank you again!”
"Very good material and very affordable "
"Thank you I always use kits for glasses and contacts "
"Excellent experience, my second order, 3rd pair and I’ve joined the KITS+ with big savings. "
"I just ordered. I am hoping the glasses are as fun and effective as the ordering was."
A rep from Kits, Kits-AlexM, has responded:
“Thank you for taking the time to share your experience. We apologize for the inconvenience and confusion you faced with our promo code policy and order cancellation process. It’s clear that this wasn’t the smooth experience we aim to provide. Your feedback is invaluable, and we’re committed to improving clarity on our website and simplifying the ordering process. We’ll reach out to offer further assistance and ensure that we meet your expectations. Thank you for your patience, and we hope to make things right for you moving forward!”