"Had to do everything twice. Even filling out this form"
"Regarding the processing fee for contact lenses, why is this? I did all the work placing the order myself online."
“We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I have been buying from Kits.ca for a few years and love them! I love to change switch up my glasses to match my outfit or mood and Kits makes it possible. Great quality, my prescription is always done right and super affordable even for designers!"
"Pretty simple and easy to navigate."
"Slight issues with the try on function this time. "
"Can’t get over how nice these glasses are for the price. Finally got some coloured frames and sunglasses! Can’t wait to receive my package:))"
"Easy to use. Enjoyed the experience!"
"The order processing is super easy, the price is right, and the glasses look great. Legit less than 5 minutes completion. "
"The website is easy for me to use, but the price of certain frames jumped 50%+ only after three days when I first added into favourite tab and shopping cart without noticing me. In addition, there is processing fee of 10$ which comes from nowhere."
"User friendly and Canadian made. Love it"
"easy fast simple do again i would"
"Very easy to find the style I wanted and very easy to order!"
"Very convenient lot’s of good choices "
"It was very fun to shop in the website and try on every frame"
"Great fit, easy access to a great selection "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for letting us know about your experience. We’re sorry to hear that the checkout process was challenging and that you had to enter information multiple times. Your feedback is essential to us, and we’re working to make our checkout smoother and more efficient. If you need further assistance, please don’t hesitate to reach out. We appreciate your patience and thank you for sharing your thoughts!”