"Easy purchase experience
Try on option not as realistic, can be improved further"
"Good satisfaction with your shopping experience "
“Thank you so much for your fantastic review! We're thrilled to hear that you had a good shopping experience with us. Your satisfaction means the world to us, and we can’t wait to serve you again soon!”
"easy to use website and prices are good"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to use and our prices appealing. Your support means the world to us, and we can't wait to help you again!”
"Seems to be good website and products. "
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our website and products. Your support means the world to us, and we can't wait for you to explore more of what we offer!”
"This website gave me a good experience with shopping for spare glasses. I like a unique frame, and also like to change the style I’m wearing. "
“Thank you so much for your amazing review! We're thrilled to hear you had a great experience navigating our website and found the perfect spare glasses. It's fantastic to know that you appreciate our unique frames and enjoy changing up your style. Your feedback really motivates us to keep delivering the best for our customers! Happy shopping!”
"This is my fourth pair of kits glasses, replacing the ones I wore out (+ got for my parents), am a huge fan. "
"So far the online order process was successful and easy, the price was great…. hoping the delivery of my contacts will be just as good!"
"smooth, good online experience, will see when I get the glasses"
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a smooth online experience with us. Your excitement about receiving your glasses resonates with us, and we can't wait for you to see them! If you have any questions or need assistance in the meantime, we're here for you. Happy shopping!”
"I was prompted to take a look at Kits through the promo within Telus Health One app. The VR try it on feature works great and they seem to have some great looking options. "
"I was hesitant to order glasses online, but with the try-on feature, it makes it very easy. Great selection of products, super competitive pricing (even with needing progressives), and the added membership program is a nice benefit. I'm excited to receive my first pair!"
"Easy to use and order and all ways on time."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our service easy to use and that your orders arrived on time. It's wonderful customers like you who make our efforts worthwhile. We can't wait to serve you again!”
"Your device to measure PD is not functioning; the camera turned on but does not advance with the measurement."
“Thank you for your feedback. We're sorry to hear that you're experiencing issues with the PD measurement feature. Our team will look into this right away, and we’ll reach out to you shortly to assist with measuring your PD. If you need further assistance in the meantime, feel free to let us know!”
"Website was difficult to use,"
“We're sorry to hear that you had trouble with our website. We strive to create a user-friendly experience, and your feedback is invaluable. If you can share specific issues you encountered, we would love to address them to improve your experience moving forward. Thank you for bringing this to our attention.”
"Easy website to navigate. Super quick service"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"I am please with the ease of ordering, speed of service, simplicity in uploading my prescription, and ability to direct bill to benefits. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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A rep from Kits, Kits-AlexM, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that your online purchase experience was easy and enjoyable. Your feedback about the try-on option is incredibly valuable to us, and we're always looking for ways to enhance our services. We appreciate your insights and look forward to making your next experience even better!”