"When using paypal gives me message."
"I can't get over how easy it was to simply try on and figure out my PD then add sunglasses.... and on and on! It's crazy that I just bought two pairs of glasses, one pair of sunglasses, a case and insurance protection on my package for 115$!! I won't be totally convinced until I receive my glasses with the correct prescription but so far I am blown away by the ease of service as well as the price! Thank you! "
"Great selections
Had some good support on the phone as well"
"first time experience and the process was super easy"
“We're thrilled to hear that you had such a fantastic first experience with us! It's wonderful to know that you found the process nice and easy. Your feedback means so much to us, and we're grateful for your support. Can't wait to serve you again!”
"Loved how I, easily did everything on my own, can't wait to see how the glasses will actually look!"
"You never disclosed any fees and right at the very end when you are getting ready to pay - BOOM - $10!"
“Thank you for your feedback! We apologize if the processing fee felt unexpected, but we do clearly list it at checkout to keep our pricing as transparent as possible. We’re committed to offering the best deals and promotions to ensure great value, and we appreciate your insights. Thank you for choosing us!”
"Shopping glasses is made incredibly easy with being able to narrow down styles, sizes, brands, etc. Makes it very easy to sort through the hundreds of available frames to find the perfect pair."
"If you’re in the market for contact lenses and want fast, reliable service from a local business, I highly recommend Kits. Their combination of speed, convenience, and excellent customer care sets them apart from larger competitors. I'll definitely be ordering from them again!
"
"The website is a little hard to use. When trying to continue through the prompts the chat button gets in the way and you can't go back easily. So you try to start over but then end up having duplicates in your cart."
“Thank you for your feedback. We understand how frustrating it can be when website navigation gets in the way of your experience. Your comments about the chat button and the difficulty of managing your cart are valuable, and we'll look into ways to improve this. If you have any specific suggestions or further issues, please feel free to share. We're here to help!”
"Will always give Kits my business. Have purchased over 8 pairs of glasses. "
"I buy all of my glasses here I love them such great price and quality, and love I can get multiple pairs for wayyyy less than I'd buy one pair anywhere else. "
"Your website did not accept my fully functional Amex card that does not expire until 2026. I retyped the card number three times, refreshed the page twice, but I still was unable to use my payment method of choice. That was frustrating and I am unhappy I had to use an alternative payment method. Accept all credit cards, that was a waste of time. "
“Thank you for reaching out, and we apologize for the frustration caused by the payment issue. We do accept American Express, so we're sorry to hear about the trouble you experienced while trying to use your preferred card. Our team will review what might have gone wrong and give you a call to help resolve this issue. Thank you for sharing your experience.”
"First time to this site. Did my homework. This site had the best price over 10 other contact lens sites."
“Wow, thank you so much for your amazing review! Your support means a lot to us, and we're excited to have you as a new customer. Happy shopping!”
"ca bien ete avec toute les images et descriptions un gros merci
"
“Wow, thank you so much for your amazing review! We're thrilled to hear you found everything easy to access, especially as a newbie! The images and descriptions are designed to help, and it's fantastic to know they made a difference for you. Your feedback truly means a lot to us! ”
"First time I ordered online . The site has a lot of useful tools "
“Wow, thank you so much for your glowing review! We're thrilled to hear that your first experience ordering online with us was a success! We're happy to provide you with useful tools to make your shopping experience easier and more enjoyable. Can't wait to see you back again soon!”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for reaching out! If you're seeing a credit card expiration message when using PayPal, it may be helpful to check and update your card details directly in the PayPal app, as we don’t store or manage this information. If you continue to experience issues, please let us know, we’re here to help!”