"I am excited to see how the process plays out. I liked the virtual try on and the way to measure ur distances was cool. I wish the filters included measurements. "
"I went through 4 other different sites that makes the whole process alot more difficult than it has to be to make an order such as payment processing which is the worst thing to have malfunctions on"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our process easy and straightforward compared to other sites. It’s our goal to make ordering as smooth as possible, so we’re delighted that you experienced just that! Your feedback truly motivates us to keep delivering the best service possible. Happy ordering!”
"Easy and convenient to order!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process easy and convenient. Your satisfaction means the world to us, and we can't wait to serve you again! ?”
"I have previously bought from KITS and consider it good value, but the website seems a little awkward: if I have something in the CART, but want to purchase another item there is no "keep shopping" function and then, when looking at another item I can't seem to go from there to my CART without adding something to the CART and then removing it when I get there."
“Thank you so much for your feedback! We're thrilled to hear that you've had a positive experience with KITS overall! Your insights about the website navigation are incredibly valuable, and we'll definitely take them into consideration as we work on enhancing the shopping experience. We appreciate your support and look forward to making your next visit even better!”
"The try on doesn't always shows the right size of frames...."
"Im happy. Got two glasses, express shipping included. All $80 but Im not appalled by amazing service."
"Great service, love the glasses. Wish they still direct billed to Greenshield"
“Thank you so much for your awesome review! We're thrilled to hear that you love the glasses and had a great experience with our service. We appreciate your feedback about direct billing to Greenshield, and we'll definitely keep it in mind as we strive to improve. Your support means the world to us!”
"Great site to order glasses. Process to measure eye, selection of glasses and updated of prescription was incredibly easy.
Prices are also great! "
"Super easy to order. Fun, fashion frames at reasonable prices. Excellent return policy - no fuss no muss. This is my 4th pair from Kits. Love your company! "
"Always be on the lookout for the promos they have going, and there is always one. It always makes it worth it."
"Very easy and seamless ordering process. There was a promo so I got to save extra! Now to play the waiting game!"
"Smooth experience.. unparalleled sales"
"Easy to use website, I just ordered, so to be continued "
"Thank you for making stylish and affordable options. I loved being able to try them on with my computer camera, and the information about PD, lens width, bridge width etc really helped me to narrow down the choices and ensure a good fit. Can't wait for the glasses to arrive. We'll be back!"
"It was so easy to order my contacts and I love that you get a free pair of stylish sunglasses to choose from. "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback! It's great to hear that you found the virtual try-on feature exciting and the measuring process useful. We appreciate your suggestion regarding the filters for measurements—it's always helpful to know how we can enhance the experience for our users. If you have any other ideas or questions as you continue with the process, please feel free to share!”