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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-12-08

I saw how easy it was to get my

"They make it to where you know exactly
To choose what you need.
"


Verified
5/5

2024-12-08

Great fast

"Great fast cool cheap sun glasses awesome fun"


Verified
5/5

2024-12-08

easy and personalized experience

"customer focused and very easy and accessible"


Verified
5/5

2024-12-08

Very reasonably priced

"Easy to order and very reasonably priced"


Verified
5/5

2024-12-08

Easy peasy!

"First time user and online buyer. Loved how the company is Canadian. Very easy to use and good selection. Saved a lot of $ vs. shopping at a physical store or Optometrist"


Verified
1/5

2024-12-08

Clone site and bait and switch

"For one, I didn't have an accoutn with you yet it told me my email was already in use, which along with the exact same promo banner, has me thinking you are but another face for contactsexpress.ca. Once I got into my account through forgot my password, the price I was quoted was strangely exactly the same as that last website. I had to mock around to get the proper discount to get the proper price. Funnliy enough, the promo code could also be applied to contactsexpress.ca. I ended up ordering here as the shipping price was lower, which has me thinking you try to overcharge people depending on which portal they use. Not great."


Verified
5/5

2024-12-08

great prices

"easy to use . More information on shipping would be nice. especially since Canada Post is on strike"


Verified
2/5

2024-12-08

Three devices to place order!

"Why doesn't the cart update across devices? Was buying progressives for my mom, and I can no longer save her as a patient on my account. I'm a bit frustrated and so is she!! "


Verified
5/5

2024-12-08

Great site great deal

"Smooth and easy to use site much cheaper than brick and mortar"


Verified
5/5

2024-12-08

Fast service

"I like how convenient it is and great discount online. A lot cheaper than in store prices. Thanks."


Verified
1/5

2024-12-08

Website

"The website on my cellphone didnt save favorites and was glitchy."


Rep reply posted 2024-12-11
A rep from Kits, Kits-AlexM, has responded:

“We're sorry to hear that you experienced issues with our website on your cellphone. We understand how frustrating it can be when technology doesn't work as expected, especially when trying to save favorites. Your feedback is important to us, and we'll be looking into these glitches to improve your experience. In the meantime, if you have any specific details about the issues you faced, please share them with us, and we'll do our best to assist you further.”


Verified
4/5

2024-12-08

My PD is unavailable

"I had to select a PD of 58.5, because 57 is not available."


Verified
5/5

2024-12-08

Very satisfied with KITS

"I have been purchasing multiple times from KITS and the experiences are very good and the quality of the glasses are great. I’m so satisfied with this."


Verified
5/5

2024-12-07

Simple directions!

"Loved the variety of styles and colors to choose from! "


Verified
5/5

2024-12-08

Easy as Heck!

"I was able to filter quickly to find frames that I like. The "Try On" feature helped me narrow down my choice. Lens selection and checkout were a breeze."