"No cart saving? Even after creating a profile?
Site webcam capture not working on Safari, Firefox works fine occasionally.
And overall, the site feels really REALLY slow. Lots of room for improvement there.
Thanks!"
"Absolutely amazing experience would definitely order from again"
"Another great buying experience from Kits. Easy process well explained, incredible prices of course!"
"Quality product; fast delivery."
"Easy, conveniet and Excellence Service "
"The website was slow and hard to use for virtual try-ons.but I am still looking forward to the product"
"I live in the US and Kits not only is more affordable, but I love that there are periodic freebies, the site is simply designed, and the delivery is FAST. I LOVE THIS SITE! Highly recommend!"
"Fast and easy ! Everything goes fast! Love it "
"easy to navigate , took seconds to order"
"I am amazed with the quality of this glasses, since being foreign here in Canada i always tried to find affordable options but with good quality. and i finally found it :') a lot of people like friends, strangers in the street, family, etc. have complemented my glasses. at work i even had costumers asking where i got them and already made some costumers get glasses from KITS!!! i am just in love and also with the amount of options you get to choose from. from now on KITS is going to be my safe place to get glasses "
"First time ordering online, was pretty easy"
"Efficient and friendly staff, cute and fashionable frames."
"I had put in the glasses my daugter wanted earlier, then went back to order more for my husband and the shopping cart was empty. There was many times the glasses would not show up on our face and the colors did not match the description. It was a bit painful. I'm hoping they come with the right prescription for the glasses ordered."
“We're sorry to hear about the issues you've experienced with your shopping cart and the glasses not displaying correctly. It can be frustrating when things don’t go as expected, especially when you’re trying to find the right products. Regarding the prescription, please rest assured that we strive to ensure all orders are filled accurately. If you have specific concerns about your order or need assistance with the prescription details, please reach out to our support team directly. We're here to help resolve any issues and make sure you have a better experience.”
"The transaction is easy. The choices are great."
"Website was easy to navigate. Happy with the choices and pricing."
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your feedback. We understand how frustrating it can be when expected features like cart saving aren’t functioning as intended. We’re continuously working on enhancements to provide a smoother experience. Your insights are invaluable, and we appreciate your patience as we make these improvements.”