"Best price on the Internet! I spent an hour looking and comparing. SO glad I found KITS!"
"Couldn't have been easier to order contacts online"
"Honestly, I have a few pairs of glasses already. I came across an ad for this company and was skeptical how can they offer such saving and the quality be any good? I received my first shipment of Kits brand glasses before Christmas and I was impressed. The glasses were as advertised and the quality was impressive. My prescription was dead on and the PD was incredibly accurate. So, I came back to order a few more to add into what is now an obsession. I love the glasses, love the savings this company offers, live how easy it is to order, the easy if receiving the shipment and on top of it they are a Canadian company. "
"I bought 2 pairs of glasses and 1 of them fit really well and I loved them but the other pair was too big. I called costumer service to see how to get a replacement pair and exchange them. The person I spoke to was really kind and helped me choose a new pair of glasses, she also told me their new policy for Kits glasses and told me I didn't need to return the pair that did not fit. The process was really great and I was really happy!"
"I had a hard time knowing what they would look like on me becasue the photo didn’t loook right. Maybe the distance of how far away from your face to take photo would help"
"Quick and efficient process. "
"I cannot believe how amazing my experience was. I receieved my glasses in the mail, and although there were exactly what I ordered, I was not happy with the way they looked on me. However their customer service was quick and extremely helpful in getting me a replacement pair that I think will work much better. The process was smooth, quick, and extremely helpful.
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“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Very easy to work with CSR Chad. This is how customer service should be. "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"WOW! So many frame styles and colours to choose from.
OUTSTANDING! This is how all customer service depts. should work: no hassles, thoughtful, caring and kind.
I 1,000% recommend Kits!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"Kite goes above and beyond for there customers, she was quick to make it right and answered all questions I had! 5 stars from me!! Shout out to Emma and the kits team I appreciate them making this experience an awesome one! "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Professional service, customer service on very high level, person I spoke to super polite and helpful. Definitely will use Kits services again "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I love the fact that they have take insurance not much online places does that actually I think this is the only website that I saw that take insurance the only thing is that at the moment they don’t take my insurance wish **** but that okay I could still claim it on my taxes I also love that you could use Apple Pay Klarna instalments to pay or just pay upfront wish is great for persons that need the glasses as soon as possible but don’t have the funds to do so over all the side is great 10/10 would recommend to anyone so is looking for prescription glasses or contacts I will for sure send them to this website. "
"Was pleasantly surprised at how easy it was to order my glasses online, can't wait to get my new glasses "
"Ordering with kits is amazing! It’s so easy!!! It literally takes me 2 minutes to order contacts!"
"Website is a pain to navigate, "
“Thank you for your feedback. We understand how frustrating it can be when a website isn't intuitive to navigate. Your experience is important to us, and we appreciate you bringing this to our attention. We're constantly working to improve our platform, and your insights will help guide our efforts. If you have specific suggestions or further details about your experience, we’d love to hear them.”
A rep from Kits, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”