"Easy to use site, love trying on at home! Can’t wait for my new pair!!"
"The glasses are nice and affordable but the website is slow and not very easy to navigate."
“Thank you for your feedback. It's great to hear that you find our glasses nice and affordable! We genuinely apologize for the issues you've encountered with the website's speed and navigation. We're always looking for ways to improve our user experience and will take your comments into consideration. If you have any specific suggestions or need assistance, please let us know. Your input is invaluable to us!”
"Looks like I paid full price and my insurance was not applied at checkout. Nor was it obvious on how I could make a claim."
“Thank you for reaching out and bringing this to our attention. We apologize for the inconvenience regarding your insurance not being applied at checkout. We'll look into this issue right away and reach back to assist you with the next steps to ensure it's properly addressed. Thank you for your patience!”
"Great product, great service"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"It was my first time ordering online from Kits and I was not disappointed! I absolutely love my frames and the lenses are perfect. The shipping was also unexpectedly quick, especially considering these were custom frames. 10/10 would recommend!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"the QR code with the Iphone - chefs kiss"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"28 bucks for prescription glasses what?!? Sold! Bought 2 pairs already! Love!!!!!"
"The virtual try on is great, chat service, excellent; house brand frames are gorgeous! I loved my first pair of Kits Chapter IIs. I have ordered the Shim for something a bit different! I love the quality. Interface is very easy, even for this aging former rock star (haha I kid I kid). Thanks, KITS, and I like knowing I can pop into your storefront for frame adjustment if needed! You offer good quality and great value for my hard-earned $$. 10/10!"
"easy setting up ! looking forward to receive my new glasses. thank you!"
"Great selection and filters made for a quick and easy decision"
"Had a bit of a difficult time with the try on area. Everything else was good."
“Thank you so much for your feedback! We're thrilled to hear that you like the glasses! We appreciate your honesty about the try-on area and will take your comments into consideration to improve the experience. Your support means a lot to us! Enjoy your new eyewear!”
"Often fails to load fully on mobile"
“Thank you for your feedback. We’re glad to hear you like the glasses! We understand how frustrating it can be when a site is not performing as expected, especially on mobile. Our team is continuously working to improve the user experience, and your input is valuable in helping us identify issues. If you have any specific problems or suggestions, please feel free to share. We appreciate your patience as we work on enhancements.”
"Had such a great experience with kits in the past, I knew you come back and here I am! Great prices, found what I'm looking for and no hassles. Reliable place to shop!"
"The website is easy to navigate, applying filters and such. I wish there were more options in a softer tortoise colour."
"I love shopping with kits because the quality and affordability gives me room to play with different styles I might normally be too pressed to try. Every pair of glasses I’ve ordered has far surpassed my expectations on quality and durability. "
A rep from Kits, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”