"After processing an order for my self with direct billing and it going smoothly I was given hope. This was shattered quickly when attempting to process my child's order. The insurance would not go through. "
"Always such a great experience ordering from Kits. I wouldn't buy glasses anywhere else!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"The kits experience is so intuitive that it takes the stress out of buying glasses. The repeat experience is even better. quick, easy, fast. Best of all, Canadian, and great pricing. With the promotions you have, unbeatable. I'll be back. oh, and nice touch with smart glasses. I'll be back!"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"The tool was great to try on different pairs without having to guess what you like."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"I switched over from clearly contacts! I used them for about 17 years but being 31 living downtown I felt it would be better to change things up. My friend Introduced me to your brand and I can't wait to try out these glasses!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love the interface and that you've made the switch to Kits. It’s always exciting to welcome new customers, especially those who are looking for something fresh and different. We can't wait for you to try out your new glasses! If you have any questions or need assistance, we're here to help. Enjoy your new look!”
"Always a pain free and simple process to get my contacts ordered when I need them. Shipping is always prompt and expedient."
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"It’s 1:37 am and I live in Consecon, Prince Edward County, which is very far away from any city. I just tried on glasses sitting on my porch and ordered new pair of glasses that are probably going to arrive in less then a week, as per usual! I love this website "
"It was very easy and since I have to have a higher # for my dominate eye, i loved that I could upload my prescription`"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
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"Besides the whole order entry process being a total breeze, its' their customer service that really takes the cake! Normally I cringe at the idea of calling a company for help, but their team is so friendly and helpful! I tell everyone to get their glasses from Kits.com!"
"The website was not totally friendly but it was the most usable one I have come across and this is the only one I placed an order with."
"The try on functionality made it so much easier to decide on which sunglasses to get prescripted."
"Super easy and very user friendly!"
"i choose direct bill to my insurance company, said from your website, but it's not able to bill directly!!!!!!"
“Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the direct billing to your insurance company. We will investigate this issue immediately to understand what went wrong. One of our team members will give you a call shortly to assist you further and ensure everything is resolved as quickly as possible.”
"First time for classes and I was happy to see how affordable these were. The shopping experience was fun as you got to try on different styles virtually. "
"Very happy to order from Kits. A Canadian company that is making positive changes for those who wear glasses here and those less fortunate around the world. Great experience!"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for bringing this to our attention, and we’re sorry to hear about the trouble you encountered while trying to process your order through insurance. We understand how frustrating this must be, especially after your first order went smoothly. We’ll be reaching out to you shortly to assist with resolving the issue. Thank you for your patience!”