"I was using a cell phone camera not a desktop camera to measure my pc. Finally i gave up and used tje measurements off my current glasses. "
"The try on feature in this ap beats all others! "
"Should be able to edit order in cart not go back and reselect the item if you would like to make a change "
"My only complaint when shopping is that it is extremely hard to find your favorites. The link to access them needs to be more readily available. I found it once but couldn't find other times."
"Have been putting this off for months, was able to quickly get a couple of pairs ordered in 15 mins"
"Nice products and reasonable prices "
"The best glasses and quick service"
"Try on feature is lagging, and doesnt work on all the lenses. Some lenses with clear frames are not captured clearly."
“Thank you for your feedback regarding the try-on feature. We understand how frustrating it can be when technology doesn't perform as expected. Your insights about the lagging and issues with certain lenses are valuable to us, and we will pass them along to our development team. We're constantly working to improve the experience, so we appreciate you bringing this to our attention. If you have any other concerns or need assistance, please let us know.”
"Love it. Prescription safety glasses great deal"
"I BREAK MY GLASSES OFTEN. I USED TO GET INTENSE ANXIETY WHEN IT HAPPENED, BUT SINCE ORDERING FROM KITS, I AM NO LONGER AFRAID OF THE FINANCIAL BURDEN OF PURCHASING NEW GLASSES ANYMORE. LIKE HELL, I AM ORDERING 2 PAIRS FOR NEARLY A 5TH OF THE COST OF SOME SPECS I'VE ORDERED IN THE PAST. I AM ORDERING 2 PAIRS THIS TIME TO GIVE ME SOME LEEWAY THE NEXT TIME I FALL ON MY GLASSES CLIMBING OR BIKING. THANKS BABES."
"Can't wait to get my new glasses!!!"
"Very good site. Features work unlike other online providers. Cheaper without billing my healthcare than a local place was with that discounted. "
"The website responded very slowly. I wasn't able to enter all the details on my Rx like ADD and AV. "
"Quality glasses at an affordable price. Comparable to my expensive pair. Loved them so much I bought a second pair in a different colour. Shipping was very quick! "
"Hard time choosing. A lot of colours of frames that I liked were out of stock. Also try on feature needs improvement! Colours of some of the frames aren’t accurate when you try it on. Makes it hard to know what they really look like. Also, it would be good to have a comparison option by picking frames and being able to compare them side by side as some other websites do. Last thing is PD is default to 62 and I missed it. I should have changed it to my correct PD. When I received the email, I realized the error. However, customer service was great and made the correction. "
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback! We understand that measuring with a phone camera can be tricky. If your glasses don’t fit as expected, we’d be happy to assist you with an exchange to ensure you get the perfect fit. Feel free to reach out if you need any further assistance!”