"I would suggest an easier way to edit the choices in the cart so I could select my lenses type again rather than having to create a whole new selection. If there already is than I apologize, first time ordering online!"
"I lost a pair of glasses on vacation and while it was sad because I liked them, the thing that I love about KITS is that it wasn't a bank breaking or heartbreaking loss. Love the pricing, selection, and shipping!"
"You guys really need to fix your order process ESPECIALLY when it comes to adding your prescription. I spent at least 30 minutes trying to input the information. I used my prescription to select the glass frames and when I go to checkout, there's no prescription. Then, I tried to upload it twice and it didn't work. Then, I tried to enter it manually and there's no box for prism. I'm still not sure they have my prescription. To be honest, Zenni is way better website to shop."
"i ordered prescriptive glasses for my daughter in couple of minutes. The process was super simple and easy and on top of that the price is really affordable."
"I really liked all the different options and the ease of purchasing! "
"If you are looking to change your look, or try something new this is the perfect way to do it. I have 8 pairs of Kits on rotation, and I never fail to get a compliment. great quality for what you pay, and my prescription has always been bang on. "
"I have been a customer for several years. Easy easy."
"Discovering Kits has been amazing, I have ordered multiple pairs from them until now and I must admit I was never disappointed. Great choice, good quality, and excellent customer service keep on making me come back."
"So much selection and a lot to look through! It's always tough finding frames that are wide enough for my face, but hopefully what I ordered today works for me!"
"Great selection and discounts!! "
"I haven’t received my glasses yet (just ordered) but the try on process was easy and there were so many great options to choose from. Plus the price was a steal! Thanks! "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our online shopping process easy and enjoyable. It’s great to know you loved the try-on feature and our selection of glasses! We can't wait for you to receive your order and experience your new glasses. Your excitement truly makes our day!”
"So easy. So many great options. Thank you! "
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you found the ordering process painless and enjoyed our wide range of options. Your support means the world to us, and we're excited to continue providing you with great products!”
"easy, love the direct billing and not having to make a claim "
“Thank you so much for your fantastic review! We're thrilled to hear that you love the easy and direct billing process. It’s great to know that it’s making things simpler for you. We appreciate your feedback and are excited to continue providing you with a seamless experience!”
"Easy and a great deal !!
10 out of 10 "
"False advertisement. Said Kits were fifty percent off but wouldn't work for repeat customers. Kinda dumb for a black Friday sale. "
“We apologize for any confusion or frustration caused. While some promotions may initially target new customers, we also offer similar deals for our existing customers. We’d love the opportunity to assist you further and ensure you receive the best possible offer. One of our team members will follow up with you shortly to help resolve this issue and review any available discounts for your account.”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your experience with us. We truly apologize for the difficulties you encountered during the order process. We want to reassure you that we have received your prescription, and everything has been matched correctly with your order. Your glasses were delivered today, and we hope they meet your expectations. We appreciate your feedback and will certainly take it into account as we work to improve the ordering process”