"Overall experience was fine, but the site kept telling my my cart was empty after I added items. Only reason this is a 4, not lower, is that It worked out in the end."
"easy interface, easy transition"
"I like the specs listed for each frame. The details are very helpful in comparing to existing glasses. It's not intuitive to find favourites list, takes some looking to find it. Some of my favourited frames weren't saved despite being logged in. Would like the option of saving a prescription to my account before purchasing, as right now you can only enter in checkout and it goes away if you leave your cart too long"
"Great value and service 12345"
"Lots of choises, difficulte to choose "
"Can't lie, it was work. Getting all the measurements, getting prescription info, figuring out the size. I'm trying it for the first time since In the end, it's still the cheapest way of getting multiple prescription reading glasses. I still like having the option of going into a store and trying some on and having someone do the detailed measurements etc for me ... at least once. Then if it stores it all on my profile for future, then maybe the next glasses are easier. Note I ordered 3 glasses to max my Kits+ discount so more effort for my first order"
"I got very different PD readings every time I ran the test. I finally ended up averaging the results for my order"
"Webiste is clear and easy to navigate. "
"The overall experience was good and I loved the ability to virtually try on the glasses. The sort function was a bit clunky however, and there was no way to sort the glasses by their nose type which would have been wonderful. I personally don't like glasses that don't have the attached nose pieces so I would sort out any built in nose pieces glasses if I could."
"We love Kits! Highly recommended!"
"Takes me less than 4 minutes to have my order completed "
"I was so concerned I would not be able to find glasses and frames. This was so easy. So love this site. Will be ordering from now on. "
"I was given a voucher and my discount never happened "
“Thank you for bringing this to our attention, and we apologize for the inconvenience. We will review the issue with your voucher and reach out to you shortly to assist in applying the discount. Your satisfaction is important to us, and we appreciate your patience as we resolve this.”
"sometimes confusing-takes me a long time on your site to order glasses."
"I love your glasses, the frames hold up so well, the quality is amazing. I tell everyone about your products. I also love your daily contacts. Just so happy - The ease of ordering, the quality of the products, the fast delivery and amazing customer service! Thank you!!"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your experience with us. We understand that navigating the process of getting prescription glasses online can be challenging, especially for the first time. We appreciate your effort in gathering all the necessary measurements and information. While we strive to make the experience as seamless as possible, we recognize that the initial setup can require extra work.
Your feedback about wanting the option to have in-store assistance is valuable, and we’re glad to hear that you’re taking advantage of the Kits+ discount for your purchases. We’re continuously looking for ways to improve our services and make future orders easier. If you have any specific suggestions or need further assistance, please let us know. We’re here to help!”