"False advertisement. Said Kits were fifty percent off but wouldn't work for repeat customers. Kinda dumb for a black Friday sale. "
"WHAT ABOUT CODES FOR LOYAL CUSTOMER?"
“We apologize for any confusion or frustration caused. While some promotions may initially target new customers, we also offer similar deals for our existing customers. We’d love the opportunity to assist you further and ensure you receive the best possible offer. One of our team members will follow up with you shortly to help resolve this issue and review any available discounts for your account.”
"Good price waiting for my glasses "
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our prices great, and we can't wait for you to receive your glasses! Your excitement is contagious, and we're here to make sure everything goes smoothly. Stay tuned for your order, and let us know if you have any questions in the meantime!”
"I love your prices but struggle with the online platform "
“Thank you for your feedback! We're glad to hear you appreciate our prices. We understand that navigating our online platform can be challenging, and we're here to help. If you have specific issues or areas where you're struggling, please let us know, and we can provide guidance or suggestions to make your experience better. Your input is valuable to us as we strive to improve our services.”
"I loved being able to get the size I needed with the on-line tool."
"This has to be one of the most difficult web sites to use. i actually gave up several times trying to order more glasses. But i liked the selection and all my info was there even if it was hard to find."
“Thank you for sharing your experience. We're sorry to hear that you found our website difficult to navigate; we understand how frustrating that can be. It's great to know that you liked our selection and that your information was accessible, but we want to make your shopping experience as seamless as possible. Your feedback is invaluable, and we'll work on improving the user experience. If you need assistance with your order or navigating the site, please don't hesitate to reach out. We’re here to help.”
"Customer service is tops, the value is amazing. I can actually afford an extra pair of progressives now!"
"The page reacts slowly or not at all when clicking the colours, same goes for viewing the photos, I found myself clicking the same photos over and over to try to view them."
“Thank you for your feedback.We're sorry to hear that you're experiencing issues with the page. It can be frustrating when things don't work as expected. We take these concerns seriously and want to ensure you have a smooth experience. In the meantime, we'll pass your feedback along to our technical team for further investigation.”
"Excellent experience, customer service was very helpful and steered me in the right direction! "
"too bad one can't give both a far PD as well as a near PD for progressives."
“Thank you for your feedback! While progressive lenses primarily use the far PD for accurate alignment, rest assured that the near PD is still factored into the design by the optical lab. The lens manufacturers calculate the near PD based on the far PD and the specific lens design to ensure smooth transitions across all vision zones. We appreciate your thoughts and are always here to address any concerns or questions you may have. ”
"Kits sells you good glasses, the bonus for me is picking out things I'd normally not pick, because I can choose 2 or 3 different styles. I love how fast glasses get to you. It's frankly shocking in the best way. "
"Telephone customer service backing up online and solving a problem was wonderful."
"have never ordered a pair of glasses online but have been hearing about the company on Mike's Money Talks podcast and was able to order and do all the fancy stuff like upload prescription and use phone to get measurements etc. super easy. now wait for canada post strike to finish and i'll see how satisfied i am with the glasses"
"Had trouble witht the dp scanner with the cammera but otherwise good product"
"Gorgeous product and loved the opportunity to try on glasses, could not try on all pairs of sunglasses which would have bumped the rating up to 5"
A rep from Kits, Kits-AlexM, has responded:
“We apologize for any confusion or frustration caused. While some promotions may initially target new customers, we also offer similar deals for our existing customers. We’d love the opportunity to assist you further and ensure you receive the best possible offer. One of our team members will follow up with you shortly to help resolve this issue and review any available discounts for your account.”