"Why is it so hard to find my favourites? There should be no damn popups (this box) when I'm trying to do something on a page."
"I want to compare multiple frames so I save them to favourites, but nowhere on the website can I find where to access the favourites. Other than that, I found the process seamless.
Update: I'm just foolish and couldn't find the very easy-to-find button. Thanks"
“Thank you for your feedback! We're glad to hear that you found the process seamless overall. To access your favorites, simply look for the heart icon located near the shopping cart icon at the top right corner of the website. Clicking on it will take you to all the frames you’ve saved to compare. We hope this helps, and if you have any other questions or need further assistance, feel free to reach out. Happy shopping!”
"My prescription had no values for ADD, so I had to guess at a number to complete the form"
“Thank you for bringing this to our attention. If your prescription does not include an ADD power, it indicates that it is for single vision distance lenses. It seems the incorrect lens type may have been selected during the ordering process. To ensure we resolve this promptly, we will be giving you a call shortly to clarify the details of your prescription and help rectify this issue.”
"I had to change to another email"
"Lenses could be more easily modified "
“Thank you so much for your feedback! We're thrilled to hear that you enjoyed the variety of options we offer. We appreciate your suggestion about making lens modifications easier, and we'll definitely pass that along to our team. Your input is invaluable in helping us improve!”
"Website is super easy to navigate. I wish all my shopping was this easy!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found what you needed easily and at a great price! Making your shopping experience as smooth as possible is our top priority, and it’s fantastic to know we hit the mark. We appreciate your feedback and can’t wait to serve you again!”
"Shopping is good. Customer service non existent "
“Thank you for sharing your feedback. We’re glad you enjoyed the shopping experience, but we’re sorry to hear that you had trouble reaching our customer service team. Please know that we are here to assist you and can be reached via phone, email, or live chat. Our team is ready to help with any questions or concerns you may have.”
"So many conditions while applying coupons. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"I have bought 5 pairs and love them. I had an issue with a pair and it was totally rectified to my absolute satisfaction.
I keep buying them even without coverage by an insurance. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love your Kits and that our team was able to resolve your issue to your satisfaction. We can’t wait to see what you pick out next!”
"Very easy to use the website, and find out my PD!"
"Made selection and fitting a beeeze "
"Lots of choices, easy to shop for the right glasses with great prices"
"Not impressed with processing fee"
"My experience was good, I navigated easily and found my response without any help."
"Shopping was easy but I only rated a 3 as I will wait to get my new glasses to see how they are."
“Thank you for sharing your thoughts! It's great to hear that you found the shopping experience easy. We completely understand wanting to wait for your new glasses before giving a final rating. If you have any questions or need assistance while you wait, feel free to reach out. We’re here to help!”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback. We understand how frustrating it can be to deal with popups and navigation issues when you're trying to enjoy our site. We are constantly working to improve the user experience, and your comments are valuable in helping us identify areas for enhancement.”