" couldn't increase my Size from Med to Large "
"Great price...for beautiful glasses. Canadian company"
“Thank you so much for your fantastic review! We're thrilled to hear that you love our glasses and appreciate the great price. Supporting a Canadian company makes it even more special! Your feedback means the world to us!”
"I like shopping from kits, the quality is good enough for the price you pay. Fast shipping for this customer that lives in northern BC!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you find shopping with Kits convenient and that you're happy with the quality and speed of our shipping! Your feedback means the world to us and motivates our team to keep delivering the best service possible. Happy shopping!”
"Simple, quick, easy to navigate site."
“Thank you so much for your fantastic review! We're thrilled to hear you found our site easy to navigate. Your feedback inspires us to keep making the experience as simple and enjoyable as possible. We're grateful for your support!”
"Omg... this was so easy to do. The fact that finally there is a direct bill to insurance online. So excited. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our direct billing to insurance easy and convenient. It’s great to know that our efforts are making your experience smoother! Your excitement truly motivates us to keep improving. We appreciate you sharing your experience!”
"Tell my buddy Roger he’s a beauty and he should raise a toast!
Buddy
BU’96"
“We love hearing your fantastic feedback! We'll definitely pass along the message for him! Cheers to great friends and unforgettable moments! ??”
"Couldn't just coninue shopping easily after I added glasses to my cart. Also, why not include cart items in the love section so I can compare them"
“Thank you for your feedback. I understand how frustrating it can be not to have a simple way to continue shopping after adding items to your cart. We're always looking for ways to improve the shopping experience, and your suggestion about including cart items in the love section is a great idea for comparison. We'll make sure to pass your thoughts along to our team for consideration. Your experience is important to us, and we appreciate your insights.”
"I was tired of trying to get new lenses and frame but then having to get a new eye exam because my prescription would be expired. So glad I could get lenses and frame with out always having to get new eye exams, and to get them for less the $60 Thank you very much for making the ability to see more affordable!"
“Wow! We're thrilled to hear how happy you are with our glass options! ? It’s fantastic to know that we could save you time and money while making it easier for you to get your new lenses and frames. Your feedback truly makes our day, and we're so grateful to be a part of your journey towards better vision at such an affordable price. Thank you for sharing your experience with us!”
"This user interface is smooth and easy to navigate. Although cheap, the price of the frames offers an alternative to low-income families or those in financial doubts for easy access to eyewear. "
"So easy to order. Affordable and fast!"
"I got 2 pairs of glasses for the same price as what my frames cost at another company. Terrific experience, great prices, and I love the selections. "
"In checkout it would not apply any of the discounts I was eligible for."
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Best glass shopping experience I have had for someone who has been hesitant on getting glasses (other than readers) and resisted for years. They came highly recommended and they delivered on my expectations,"
“Wow, thank you so much for your amazing review! We are thrilled to hear that you had such a fantastic glass shopping experience with us! It's wonderful to know that we could help ease your hesitations about getting glasses. Your kind words and recommendation mean the world to us! We're so glad we could meet and exceed your expectations. Enjoy your new glasses, and we can't wait to see you again!”
"fast and easy ordering with no problem!"
"Great website, very easy to navigate
"
A rep from Kits, Kits-AlexM, has responded:
“Thank you for your feedback, and we sincerely apologize for any inconvenience regarding your size request. Unfortunately, the large size is currently out of stock. However, if you find that the medium size doesn’t fit as expected, we are happy to assist you with an exchange or return. Please don’t hesitate to reach out to us for further assistance, and we will do our best to make sure you are satisfied with your purchase.”