"responded fast to my inquiries "
"I foud the experience fairly good. easy to process order,"
"The new feature to direct bill is amazing. I wish all companies were on board with this. Very satisfied customer!!!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you're loving the direct billing feature! It's always our goal to make your experience as seamless as possible, and it's great to know that we're hitting the mark for you. Your satisfaction means the world to us, and we appreciate your support! Keep enjoying the benefits of direct billing!”
"Hi, I entered my information and used the code Hello and it offered me the discount on the lens and also free sunglasses. Upon check out the sunglasses disappeared. Very weird check out system, didn't love the multiple codes and confusing inclusions (or not)"
“Thank you for your feedback. We understand your concern and apologize for any confusion caused by our promotion system. Our policy is that only one promotion can be applied per order, whether it is a free sunglasses coupon or a contact lens discount coupon. If you have any further questions or need assistance with your order, please feel free to reach out to us. We appreciate your business and your understanding.”
"Easy to use system and sent right to your doorstep is great!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our system easy to use and appreciated the convenience of doorstep delivery. It's customers like you that inspire us to keep improving!”
"Very fast shipping, great style! I'm excited to get my new glasses!"
“Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that your new glasses are on the way! Fast shipping and stylish designs are what we strive for, and we're excited for you to enjoy your new look!”
"This is my second progressive pair I have ordered. The first was so spot-on I had to get another pair. The lenses are terrific and I experienced zero adjustment time (new prescription). I have also ordered for my daughter. Will definitely be back and spread the word! Thank you! "
“Wow, thank you so much for your amazing feedback! We're thrilled to hear that you're loving your progressive lenses and that there was zero adjustment time with your new prescription! It’s fantastic to know you also trust us for your daughter’s eyewear needs! We can’t wait to welcome you back for your next order, and we truly appreciate you spreading the word about us! Your support means the world!”
"Always fast shipping,they seem to look after there customers "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you consistently have a great experience with us. Our team works hard to ensure fast shipping and exceptional customer care, so your feedback means the world to us! We can't wait to serve you again soon!”
"great customer service. affordable lenses. nice colours!"
“Thank you so much for your amazing review! We're thrilled to hear that you're loving your KITS glasses and that our customer service made a positive impact on your experience. It's fantastic to know you find our lenses affordable and enjoy the variety of colors we offer! Your support means the world to us!”
"Did try online shop with kits
Found easy satisfying and secure to use
I ll recommend kits to everyone "
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found our pricing great and that your experience with our online shop was easy, satisfying, and secure. Your recommendation means the world to us! We're here to help you and everyone you share Kits with have an amazing experience. Keep enjoying your time with us!”
"Easy shopping. Pretty good men’s selection. Could be even better. "
“Wow, thank you so much for your review! We're thrilled to hear that you found the shopping experience easy and enjoyed our men's selection! Your feedback about wanting even more options means a lot to us, and we’re always working on expanding our offerings. Stay tuned for exciting updates, and we can’t wait to see you again!”
"The virtual try on would constantly freeze or not load. Made the shopping experience extremely tedious "
“We understand how frustrating it can be when technology doesn't work as expected, especially when you're trying to enhance your shopping experience. The virtual try-on feature is designed to make things easier, and it's disappointing to hear that it was freezing and not loading for you. We appreciate your feedback and will investigate these issues to ensure a smoother experience in the future. If you continue to have trouble, please reach out to our customer support team, and we'll be happy to assist you further.”
"If you need to delete from your shopping cart and are on your phone select the desktop site from the 3 bars at the top right hand corner. "
“Thank you so much for your insightful review! We're thrilled you took the time to share this helpful tip for our mobile users. Your feedback makes our shopping experience even better, and we appreciate you being part of our community. Happy shopping!”
"You're amazing .........."
"Wow what amazing prices, amazing options and so easy to use."
“Thank you so much for your fantastic review! We're thrilled to hear that you loved our prices and options and found the experience easy to use. Your support means the world to us, and we're excited to continue providing you with the best!”
A rep from Kits, Kits-AlexM, has responded:
“Thank you so much for your feedback! We're thrilled to hear that you found our platform user-friendly and that your ordering experience was smooth. Your support means a lot to us, and we’re always striving to improve. If there's anything we can do to make your experience even better, please let us know!”