"I found the prices of the frames and glasses great! I was excited about ordering! However, on both my laptop and my mobile device I found the website would freeze often and buffer for so long that I would have to X out and start over. I returned the next day and my cart had been deleted. Virtual try on rarely worked."
"Saw this ad on Instagram and thought WTH, let's try it. I am thrilled at how easy it was to navigate the site. There were plenty of options and colors. The pricing is amazing."
“Thank you so much for sharing your experience! We're absolutely thrilled that you found our site easy to navigate and enjoyed the variety of options and pricing. It's fantastic to hear that you're excited about your purchase! If there's anything else we can do to make your experience even better, please let us know. We appreciate your support!”
"Super satisfied! Will shop here again!"
“Thank you so much for your fantastic review! We're thrilled to hear that you're super satisfied with your experience. Your support means the world to us, and we can't wait to welcome you back for your next shopping adventure!”
"So smart Web, use it like so easy"
"I phoned about my order and received good help"
"It’s just easy. And the glasses are great. "
"I have ordered a pair of sunglasses on the Kits.ca website. It was fairly easy to navigate through the site and I am looking forward to receiving my glasses. I have never ordered glasses online before so am anxious to provide my feedback once they arrive."
“Thank you so much for your review! We're thrilled to hear that you found our website easy to navigate and that you're looking forward to receiving your sunglasses. It's exciting to order glasses online for the first time, and we can't wait to hear your feedback once they arrive. Your experience is important to us, and we're here to help with any questions you may have along the way. Enjoy your new sunglasses!”
"This was by far the easiest and best eye glass shopping experience online yet"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service fast and convenient. Making your eyeglass shopping experience easy and enjoyable is exactly what we aim for, and your feedback truly motivates us to keep delivering the best! Enjoy your new glasses!”
"This is my second order from KITS. The first order was so easy and the glasses are so wonderful! Everyone notices them and I've been telling everyone about your site. The choices are EXCELLENT. The process is easy and quick. I love everything about KITS!!"
"I am very satisfied with your return/exchange policy. I didn't make it a hassle."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience with our service and that our return/exchange policy made everything easy for you. Your satisfaction means the world to us, and we're here to make sure every experience is just as great!”
"A bit frustrating as I am not techy. "
“Thank you so much for your review! We’re thrilled you gave Kits a try! We understand that getting started with technology can sometimes be a challenge, but we’re here to help make your experience smooth and enjoyable. If you have any questions or need assistance, don’t hesitate to reach out. We appreciate your feedback and are excited to have you on this journey with us!”
"This is awesome I saved half what I would have paid at eye Dr "
“Wow! We're thrilled to hear you had such a fantastic experience! Saving money while getting awesome products is what we strive for! Thank you for sharing your amazing feedback!”
"Great customer service. They contacted me if there's a delay or out of stock, so that I know when I can expect to receive my order."
“Wow, thank you so much for your fantastic review! We’re thrilled to hear that you found the ordering process easy and appreciated our fast delivery and communication. Providing great customer service is our top priority, and it’s wonderful to know we could keep you informed. We can’t wait to serve you again!”
"the website shows canada life as being supported for direct billing, but its not available!"
“Thank you for your feedback. Canada Life is a direct bill option, and we're working on resolving any discrepancies. One of our team members will call you back shortly to assist with this issue. Thank you for your patience!”
"When I manually entered my prescription, there was no place to enter the ADD numbers. Also, my OD(right) CYL # is 0.00 but there was no way to enter 0.00. I could enter NONE but I wasn't sure if that is the same as 0,00"
“Thank you for your feedback! We appreciate you bringing this to our attention. To clarify, the ADD power field becomes available for input when you select reading lenses. Regarding the CYL value, if your OD (right eye) CYL is 0.00, you should leave that field empty. Selecting "NONE" is correct, as it is equivalent to 0.00. We apologize for any confusion and are working to make this process clearer. Please let us know if you have any other questions or concerns!”
A rep from Kits, Kits-AlexM, has responded:
“Thank you for sharing your experience. We appreciate your feedback about the cart and the virtual try-on feature, as this is invaluable for us to improve our service. If you encounter any more issues, please don't hesitate to reach out so we can assist you further. Your experience matters to us, and we're here to help make it better.”