"Online glasses shopping made simple. "
"Shopping experience: Awesome tools, easy "try on" experience in the comfort of your home. Friendly human support on chat for quick questions. Next step: receive my pairs of glasses and try them on : )"
"Takes time to shop online because couldn’t save my liked glasses to my account. I would lose my liked eyeglasses and had to restart search"
“Thank you for your feedback. We're continuously working to improve our features, and your experience is valuable in helping us make those enhancements. I recommend checking if you're logged into your account to ensure that your likes are saved. If you're still having issues or if there's anything specific you'd like assistance with, please let us know, and we’ll do our best to help you resolve it.”
"I’ve used you for years and you always have the best price and reliability!"
"Some frames have the try on feature but others don’t. I also don’t like how there are no models showing what the glasses look like- especially since there is no try on feature. Also a lot of popular frames were sold out of a lot of colours. "
“Thank you for sharing your feedback. Your input is valuable, and we will take it into consideration as we work to improve our selection and features for a better shopping experience.”
"First time ordering and first pair of eyeglasses ever. Let's see how this goes. Thanks."
"Great to fill the order and also include your insirances directly at checkout!
The AI is great to set on your face but some colors seems to be a bit off with the frame. Soemtime it's hard to identify the real pattern of the glasses. "
"The entry system/set-up for date of birth is odd, cant' skip years and can't type into the box, have to click for each month/year until finally you get to the DOB. Should fix that."
“Thank you for your feedback regarding the date of birth entry process. Your suggestion to allow typing in the box or skipping years is valuable, and I will pass it along to our development team for consideration. We appreciate your input as it helps us improve our user experience. If there's anything else you would like to share or need assistance with, please let us know.”
"Hoping these frames will satisfy my needs"
"Kept losing my info when I would go back or return to a page. The labour day coupon didn't work.
Your chat bot didn't help. Tried speaking to an actual rep but got tired of waiting for a human to respond.
At least I got free shipping as a first time customer "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"easy to navigate the website, nice selection
"
"As an existing customer, it only took me 2 minutes to order more contact lenses."
"I somehow lost my sunglasses that were connected to a bag in a case and the case and sunglasses went missing somewhere. I came to find the order in the kits website and located it but the reorder button did not work! I was able to find the frame by name and was able to input the rest of the details so it took a few more clicks but ultimately a good experience I just hope what I receive is the same as my previous pair because I wasn't positive on the colour but I think it's what I had originally. "
"I absolutely love this brand! Just bought my second (and third) pair of glasses and am moving up to sunglasses! "
"I forgot to put a coupon on my order once and they helped me redo it!"
A rep from Kits, Kits-AlexM, has responded:
“Wow, thank you so much for this fantastic review! We're thrilled to hear that you found our online glasses shopping easy and simple. Making the process enjoyable for our customers is what we strive for! Your feedback motivates us to keep improving and innovating. Happy shopping!”