"Amazing experience........."
"Easy to shop and Fun styles to buy"
"Insurance submission is glitchy, customer service closes chat quickly, membership info is vague. Hopefully the glasses will make up for the rest of the experience."
“Thank you for your feedback. we're sorry to hear that you've encountered issues with the insurance submission. Your concerns about the membership information are also noted, and we appreciate you bringing these issues to our attention. We strive to improve our services, and your experience is important to us. If you need further assistance or clarification regarding your membership or insurance, please let us know, and we’ll do our best to help you. We hope the glasses exceed your expectations and enhance your experience with us.”
"Quick delivery options!! Great "
“Thank you so much for your fantastic review! We're thrilled to hear that you loved our service and quick delivery options. Your support means the world to us, and we're excited to keep providing you with great experiences!”
"When I'm browsing a website and I click on an item, when I hit the back button to return to the search, I want to be taken back where I was in the list, NOT to the top of the list. Very frustrating and a waste of my time. "
"Seems pretty good. We will see once products arrive. The online shopping part was a little challenging but not too bad, then got some random call from a Chinese person in LA saying the style won't be ready for a few months.??...Then like 2 days later my glasses showed up, very clear and crisp vision! So overall I'd say it was well worth it and will do it again! "
"The camera doesn't work well to try-on"
“Thank you so much for your feedback! We’re thrilled you took the time to share your experience with the try-on feature. We understand how important it is for the camera to work seamlessly, and we’re constantly working on improvements. Your input helps us get better every day. We hope to provide you with an even better experience next time!”
"The try on feature is so helpful and fingers crossed my progressive prescription works well!"
“Thank you for the fantastic review! We're thrilled to hear that you found the try-on feature helpful—it's designed to make your experience as easy as possible. We're keeping our fingers crossed for you too! Your satisfaction is our priority, and we can't wait for you to enjoy your new progressive prescription. Happy shopping!”
"took a while to figure out how to pay with Credit Card and to order sunglassess with prescription, hopefully they turn out ok"
“Thank you for sharing your experience. We understand that figuring out the payment process can be frustrating, and we're sorry to hear it took some time. Your feedback is valuable, and we're working to make the ordering process as smooth as possible. We're hopeful that your prescription sunglasses will meet your expectations. If you have any further questions or need assistance, please don't hesitate to reach out.”
"Easy to navigate website. The try on option is nice to give you an idea what the frames will look like. We’ll see, once I receive the glasses, what they really look like on. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and enjoyed the try-on option! It's always exciting to envision how the frames will look on you. We can’t wait for you to receive your glasses and hope you love them just as much! Your feedback means the world to us!”
"I always use KITS for all my contacts "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you find KITS easy and fast to use. It's wonderful to know that you choose us for all your contacts! Your support means the world to us, and we can't wait to continue providing you with the best experience possible!”
"Easy to place a order but would like to see more styles for larger frames."
“Thank you for the fantastic review! We’re thrilled to hear you found ordering easy and had a great experience with us. Your feedback on wanting more styles for larger frames is invaluable, and we’ll definitely take that into consideration as we expand our offerings. Stay tuned for new designs coming your way!”
"Love that everything is affordable, and I was very happy with the welcome discount!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found everything straightforward and affordable. It's great to know that the welcome discount made a positive impact on your experience! Your support means the world to us, and we can't wait to serve you again! ”
"Ordering frames seems easy enough and Kits does have the option for high index lenses… as someone with a high prescription, I’ve had bad luck ordering glasses online in the past but the Kits website seems to better recognize my face shape etc and made it easy to see how the frames might actually look on my face. We’ll see if there is any distortion to the lenses once I get them in person (as has been my problem previously), but I’m excited to try them. I’ve heard good things from fellow strong prescription glasses wearers so I am hopeful! Ordering them was also a breeze and I’m happy to support Canadian. Will update when they arrive. "
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process easy and that our website is helping you visualize how the frames will look on you. It's wonderful to know you're excited about trying our high index lenses, especially given your past experiences. We can't wait for you to receive your glasses and hope they exceed your expectations! Your support means the world to us, and we appreciate you sharing your journey with fellow glasses wearers. Enjoy your new frames!”
"Easy to use and canadian company "
“Thank you so much for your amazing review! We're thrilled to hear that you love Kits and find it easy to use. It's great to have the support of customers like you, especially knowing you're cheering for a Canadian company. We truly appreciate your feedback!”
A rep from Kits, Kits-AlexM, has responded:
“Wow, we’re absolutely thrilled to hear you had an amazing experience! Your enthusiasm means the world to us, and we’re so grateful for your support. Thank you for sharing your thoughts!”