"A very smooth and easy way to order "
"Website is a bit glitchy and could be more user friendly. Insurance payment was smooth and easy. Would recommend."
“Thank you so much for your feedback! We're thrilled to hear that the insurance payment process was smooth and easy for you. We appreciate your suggestions about our website and are always working on improvements to make your experience even better. Your recommendation means a lot to us!”
"Always a pleasure to treat myself to a new pair of glasses - so darn easy to log in, try on and buy… you got me for life!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you find using KITS easier and more enjoyable every time. It's fantastic that you love treating yourself to new glasses with such a seamless experience. We're so grateful to have you as part of our KITS family, and we can't wait to see what you choose next! Keep shining!”
"Have 2 pairs of Kits for my own reading needs... am now purchasing for my teen daughter... Ill happily replace them if lost at high school... and heck, she can order a second style, at these prices!
Quality is almost undistinguishable from the 200$ pair I bought at the optometrist. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you're loving your Kits glasses and that you're choosing us for your family's eyewear needs! It's fantastic to know that you find our quality on par with high-priced options. We can't wait for your daughter to pick out her new pairs—what a great way to express her style! We're here for you whenever you need more!”
"The price was right, the selection was great, and the whole ordering process was super simple."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our prices and selection to your liking, and that the ordering process was a breeze. Your feedback means a lot to us, and we can't wait to serve you again soon!”
"We had some challenges with respect to loading times while we were trying on but we're hopeful for a good pair of glasses to arrive before school starts. If they fit well when they arrive, I think he'll be happy."
“Thank you so much for your review! We're thrilled to hear you're excited about finding the perfect pair of glasses. We understand that loading times can be a bit tricky sometimes, but we're optimistic that you'll have a fantastic experience once your glasses arrive. Fingers crossed for the perfect fit and a happy school season ahead! We appreciate your patience and can't wait for you to see the final results!”
"I picked kits because I read that they are Canadian based, the transaction was super easy and I can’t wait to receive my glasses in the mail!"
"Easy to use website and fast delivery. "
"My sister is an advid KITS lover and finally convinced me to place my first order! KITS is very accomodating and easy to use website esp the PD tool. Cant wait for my package to come in and i expect more orders as i lose my glasses all the time LOL"
"Process is simple and easy claim submission "
"Reordering contacts have never been so easy! Appreciate that my history is already captured and that a reorder doesnt take more than 5 min. Appreciate the discount codes as well to bring the price down."
"Not a great shopping experience"
“Thank you for your feedback. We're sorry to hear that your shopping experience on our website was not up to your expectations. We take this seriously and will reach out to you soon to better understand the issues you faced and assist in any way we can. Your satisfaction is important to us, and we appreciate your patience as we work to improve.”
"I used to love doing the payment plan. It’s not an option at checkout. But says on website it’s available? This made paying for overpriced contacts way easier. Pretty disappointing "
“Thank you for your feedback. We're sorry for the confusion regarding the Affirm payment option. It should indeed be available at checkout. We'll be reaching out to assist you and ensure that the option is accessible for your purchase. Your experience is important to us, and we're here to help resolve this issue. Thank you for your patience.”
"Ease of ordering in your website was effortless."
"This is my firs experience using eyeglasses mail order. The experience so far has been exceptional. The only thing left to see is if the glasses prescription and fit are good."
A rep from Kits, Kits-AlexM, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process smooth and easy to use. Your satisfaction means the world to us, and we're so grateful for your support!”